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August 2023 by Phylicia F.
Chicken was undercooked (pink/red inside of both pieces). Was NOT given utensils, napkins or ice in my lemonade.
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August 2023 by Google user
both times i have tried to order from here something has been wrong, first time they did not give me any of the sides i paid for, then the second time they gave me the completely wrong order, i ordered a big box with 2 breasts and 2 biscuits, and a mac and cheese, and got a regular chicken sandwich soaked in mayonnaise and fries. i wasn't the only one there complaining. multiple people had their orders skipped or wrong as well. I will probably NEVER come back to this location, very disappointed.
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June 2023 by Jenny G.
Do not order through third party (grub hub or Uber eats) both times Popeyes only gave half our order
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May 2023 by Jennifer Jennings
Chicken wings are small and tasteless Employees will put dried up Chicken in your order Small portions compared to price
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January 2023 by Osman Akyuz
I placed an order from this restaurant today. 10 customers who came after my order were given their orders. but mine wasn't ready yet. I know this from order numbers. When I asked the employee about my order, he took the paper in the department where he was constantly working and started to prepare it. I am curious. If I didn't ask about the status of my order, would that paper stay there for life?
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December 2022 by K F
Chicken was soggy. Sandwich tasted like it was sitting around for a while. Small amount of sauce. Didn't taste fresh.
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October 2022 by Andrew synith
I just quit the Popeyes at Trumbull mall. They GOT ROACHES like crazy, o don’t want bring no roaches home, they heavy on throwing away good food at the end of night, the manager got so much going she can’t even train ppl the right way. It’s the roaches for me. All they do is push you out the way and make it seem like your not fast enough they tell you to do a thousand chores at one time. The manager is so bipolar. I wouldn’t want my own children working there.
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September 2022 by Princess Cupcakes
great place, delicious chicken. the manager is great, everything is run well. the food came piping hot.
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September 2022 by Sarah L.
this is one of the best Popeye locations I have ever been to. The sides take a little bit to come, but that's because they make it fresh! The mac and cheese is piping hot. I'd avoid the rights and beans though. The chicken tenders were amazing. super hot, crispy and tender. and the chicken like always is the best. The manager here is efficient and quick, and everything is very well run. highly recommend a stop here
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July 2022 by spencer h.
The cashier dude was nice. But who ever packaged the family combo meal clearly missed many items. Forgot to give us 5 biscuits. Side order should have been a large, but was not, and one chicken was missing. Just annoyed.... will be the last time I am going to this Popeye's.
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July 2022 by Camy C.
I have really never really encountered horrible restaurants because I usually do my research of restaurants on Yelp and knew what to expect but this Popeyes blew my mind today. This was our second visit. First was uneventful except they missed one large side in our order and the one side they did give us was wrong. Chicken was fresh and crispy and very tasty. So we overlooked the mishap. Today, i ordered a family meal online. When we got there at our time of pick up, the order wasn't ready. that's fine, we can wait. We were waiting for a while before they tended to us. As they were assembling the order, the lady who seemed to be the more senior person said we will have to get a mix of regular and spicy even though we wanted only non spicy since we have visitors over that can't handle spice. We were told the mall closes at 8 and at 6:45, they stop making new batches of chicken so she didn't want to give us the non spicy pieces. Meanwhile we see other customers getting their orders of non spicy fried chicken. It's as if our business doesn't matter and they were prioritizing in person smaller orders. The manager lady told us we can cancel our online order if we don't want the spicy chicken. We didn't have any other choice since visitors were waiting so we decided to take what they can give us. To make matters worse, they were out of the sides we wanted. They gave us a small mashed potato when it should have been a large without any offer of other sides to make up for the size difference. They lack of effort is mind blowing. Next time I will travel the extra miles to go to the Bridgeport store. Hopefully the service will be better there.
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June 2022 by Lynn Starr
Went to the Trumbull Mall location. We were so disappointed. The chicken sandwich was awful. Didn't even have a pickle on it.
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June 2022 by Michael L
Terrible service. Waited almost 30 minutes just for a sandwich
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May 2022 by Kevin Alvarez
I love the chicken but the customer service sucks! Why don't they hire someone who is respectful and with no attitude. Q
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February 2022 by Dominic Sedicino
Jeff was absolutely amazing that’s my guy, promote that man
