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July 2023 by Blerina M.
I went to home depot with two of my kids because they have begged me to get the kits they give out once a month. When I get to the desk set up to sign in (behind it theres a section where kids and parents have flooded a table made for them to do the kits), I ask for the kits to take home so that we can build them with our kids. The woman flat out refuses to give them to me, stating they do not do that because then there are no kits for other kids that come in later. I am baffled and tell her that I am compromised (mind you I am wearing my mask and visibly week) and am afraid and not able to join the other parents and kids behind her. She then turns to her "superior" then turns back to me with a pissed off look and goes here and throws the kits at us. My son asks her for the apron that all the other kids are wearing and she again with a pissed off expression tells me "NO". At this point I am getting really frustrated and ask to speak to her "superior", she gets there and sharply tells me that I should take the kits and next time I should come at 12 when they close in which case she will give me kits if there are any left. I calmly remind her that I am on time and have come to get the kits for my kids and they have been given to me before with no problem. She states what the previous women stated in that I am taking kits away from other kids who may come later and may not have the chance to get a kit. I am really shaking at this point and ask her why a kid that comes later takes priority over my kids who are on time and there in front of her just because I need to take the kits home. I remind her that my kids cannot participate in the "fun" behind her because their mother is sick. She then calls me selfish and says that I shouldn't bring my kids there anymore. She takes some aprons, scratches my kids name on them and tells me to leave. I started to get emotional and dont want to make a scene in front of my kids and the others and tell her that I will report her to her manager and I leave.I am a little under two months out of the hospital from a major organ transplant that was caused by chemotherapy I was taking for cancer. I did not see my kids for months and I did not know if I would ever see them again the day that I was admitted to the hospital. Now that I am out I am trying to spend every second I can with them. I was not only afraid of all of the people piled behind the desk due to germs but I was afraid a kid or parent would run or bump into me on accident.The reason I went and not my husband is that I really needed to get out of the house and thought this would be a low key thing to just go in the store, get the kits, and get out. My husband was also with our two year old who I cannot take care of by myself for too long.I do mot deserve to be called names when I did nothing wrong!
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February 2023 by Amy W.
Do NOT come here for a kitchen renovation! If I had to detail the nightmare dealing with Home Depot has been , it would fill a book. I came in with a set budget and was extremely clear about what I could afford. Johnnie Eugene designed my kitchen and every step of the way assured me it was all going to be within my budget. He made breakdowns of what were supposed to be ALL the costs -- demo, electric, plumbing, install, etc. (I still have all his "estimates" in writing). I trusted he knew what he was doing and went ahead and purchased my cabinets on his recommendation, only to find out AFTER my non-refundable purchase that he grossly underestimated the costs of the labor and other materials, neglected to include things like lead abatement, permits, windows, and new walls/ceiling. The price he gave me for electric was $3,600, in reality it was going to be over $8,000! His estimate was only within my budget because he left out so many things--he was off by $13K!!! When I tried to contact him about this, he ghosted me--didn't reply to my calls and emails and blew me off when I showed up for a meeting that HE scheduled. I had to find another contractor who could work closer to my actual budget but ended up having to forego a LOT of things I had been told I could have. Not only that, but Johnnie ordered a significant amount of extra building materials, which increased the cost greatly. When I called to voice my complaints, I was given a runaround--a manager named Rich was extremely rude and told me, "consider this your wake up call" and said I shouldn't have listened to Johnnie because "he's just a cabinet salesman". WTF???? No accountability whatsoever, let alone an apology. Not one person cared that I had made my purchase based on fraudulent information and now was on the hook to spend a lot more than I could afford. I have now been trying for over two months to get a replacement for one of the cabinet doors that arrived broken. A month ago a door was delivered and was the wrong size. I have talked with both Allen and Andrew about getting this replaced and again I was assured they were taking this seriously and would make sure the correct door was sent. It's been weeks and tonight when I got through to Andrew it became clear that a new door hadn't even been ordered. I am disgusted with the total lack of accountability and the way I've been dismissed. I started this project with Home Depot in July 2022. It is now February 2023 and I am still chasing down various people for answers, and when I get them they are nothing but lip service anyway. I've never dealt with any business as unprofessional and I urge anyone reading this to take your business elsewhere.
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April 2021 by Vincent O.
I just want to take a moment to genuinely praise Joe in the gardening department. My partner and I have been going to this Home Depot for the last seven months to get our backyard wedding ready because we're getting married on our property at the end of the summer and Joe has been so knowledgeable and friendly and has gone above and beyond every time we visit which is very regularly I wanted to take a moment and praise him and post this publicly. If you are visiting this location and need some for your garden he is the guy.
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August 2020 by Joe Smith
There’s so much employees and customers not wearing masks, and social distancing doesn’t exist at this store.
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July 2020 by Cherina H.
I visited the Trumbull Home Depot today to purchase some things for my home. After leaving the garden section I noticed an associate wheeling a deep freezer throughout the store. I asked her how much the deep freezer was and she said that she didn't know. I asked if she could scan it for me and tell me the price. She said that she did not have a price gun (all while still walking to the back because she never stopped to address me). I walked with her because I've been looking for a deep freezer for weeks and needed information on how to obtain that one. As we approached the back I saw another associate and I asked if she had a price gun? This association said no but let me see if I can get one for you. Jada said don't waste your time to the other associate and then said you better take a picture to me and I better hurry up because the deep freezer was broken and she wasn't pricing anything. I was appalled at this time she's saying that she gets off at 10 pm and cursed me out she said that I should come back if I had a problem with her. The bottom line is that I have never been accosted in a retail store the way I was in my life. I was shocked and appalled. I am so upset and disgusted.
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June 2020 by Lisa A.
Special ordered a front door in January. As of June, still waiting for someone to call. We asked if we could pick up, cancel, but can't even get a person to call back with answers. We are in "the system" whatever that means but out $1600. Installer first ill, then not installing, then retired. Since they had no one to install, manager said they would ship but after two conversations with manager (Billy), no one could tell us when. Finally went in to pick up June 27th only to find out the door was missing, no longer in the store. Six months of hassles before finally getting a refund.
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June 2020 by Lisa Acerbo
Special ordered a front door in February. It is June as still waiting for someone to call. We asked if we could pick up, cancel, but can't even get a person to call back with answers. We are in "the system" whatever that means but out $1600.
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May 2020 by Lou DiPietro
This HD is iffy at best, but after two experiences this week, I'm done here.
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May 2020 by Lou D.
I can't give zero stars, unfortunately, but after two experiences this week, I'm done here. I should've been done a long time ago based on the inattentive and unhelpful staff, poor customer service, and some previous issues with other HD locations, but proximity is the enemy of choice. Until today, when I made a pledge to always drive the extra 15 minutes to Lowe's. Went to exchange a propane tank on Monday - a practice I stopped doing here long ago because they suck at it, but I was already in the area. I left the tank outside as usual, made the transaction, and went outside to wait for an associate. 10 minutes from the time on my receipt later, I called the store line, got someone in Home & Garden, and had to ask for someone to come out (which, to her credit, she did right away). The entire time, two employees were setting up wheelbarrows right next to me, and neither one even bothered to ask if I was being helped even after the 3rd or 4th time they came back and saw me still standing there. But, hey, they were ready in case there was a run on wheelbarrows at noon on a rainy Monday! Went today (Wednesday) to return extraneous items from a home project and buy a bag of topsoil. During my time in the store, which was maybe 15 minutes and was a straight walk from service desk to garden to checkout, I noticed no less than four employees who were wearing face masks below their nose (only covering their mouths), including the clerk who facilitated my return. COVID who? Alexa, the employee who did my return, apparently ain't got time for that. Sorry, Trumbull HD, I ain't got time for you anymore. I did have time to call the town health department and let them know of your employees' violations of state mandates, though.
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May 2020 by Al M.
I'm curious Home Depot, is it an inside joke when a customer needs help, and they finally get your attention, you say to them "Well this isn't my department, but I'll find the guy who works here"...and you, or "the guy" never come back? This happens almost every time I go the Trumbull store and it happened twice in 20 minutes today (5/13/20). First woman, who looked a lot like Alice Cooper because of her makeup, was obviously annoyed we asked her for help with a lid for a storage container. She couldn't be bothered getting a ladder to get one from the top shelf so I got the old "I'll find the guy who works in this dept" spiel. This woman actually looked at us when we were leaving without the item and smirked! Not a friendly smile, but a "Ha! I screwed you smirk" Second employee took 10 minutes after looking for a bolt to tell me he'd "find the guy". After waiting another 15 minutes, we see him walk by with another customer. (The mysterious other guy never appeared) You're lucky there's not a Lowe's closer. Why are your employees so clueless?
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May 2020 by Rob M.
Rude, rude, rude. Don't think this is how a customer should be treated. I was in The garden center looking for flowers to buy my wife for Mother's Day. She wanted bleeding hearts, but I couldn't find them, so I went to ask this guy watering flowers. First he ignored me. I asked for his help again, and he scooted by without acknowledging me standing next to him. Thinking he didn't hear me (giving him the benefit of the doubt), I again tried to get his attention by tapping on his shoulder. He turned and shouted "stop bothering me". After my immediate shock, I then asked him again if he could tell me where the bleeding heart flowers were. He finally answered my question by saying he didn't know. Wish he said that the first time. Next time I am going to Lowes.
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May 2020 by Food G.
I bought a washer and dryer pair. The delivery guys set them down outside in the mud and then dragged mud in and stained my new rug. The gas dryer needs a "pro" to hook it up who postponed from the original delivery date 4 days. I got a confirmation call Friday for a 10 am - 2 pm window. He never arrived. I called my local Danbury CT store and sat on hold for 24 minutes and the call just hung up. I called back and was transferred to a "manager" at a different store. She was nothing but rude and incapable of finding my order. I called back to the Danbury store and was given the number for the Trumbull CT store. After the phone rang for 7 minutes someone picked up and said "hold on" I heard him ringing people up for 4 minutes while I just sat there. Then he got back on the line and transferred me to appliances which he could have done in 20 sec if just asked in the first place. I then get connected to a "new" person in appliances who needs to take my number and get back to me. After paying 2K+ I still don't have my dryer hooked up and it looks to be that I'm being stood up AGAIN for installing the gas line. DO NOT BUY YOUR APPLIANCES FROM HOME DEPOT! Do yourself the favor.
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April 2020 by Michael Liscinsky
Great selection of rental items.
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March 2020 by Jim M.
It's Home Depot so they have all the stuff. Like most other reviewers have mentioned it's hard to find someone to help. But when you do there are usually 3-4 shooting the bull in an isle. Installing the self checkouts was a great idea as I can do someone else's job while she eats Cheetos gabbing with two other HD buffoons. What this store needs is some serious management oversight, or are they in their offices playing solitaire.
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September 2019 by Bryce D.
Staff at the rental counter extremely rude, would not want to rent anything from this location moving forward.
