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November 2023 by Danielle Alvarez
The store manager JIANA CARABELLO was so disgusting towards me when I arrived at the store. You would have thought my face was on some loss prevention flyer, she called security before I even enter the store and then she gave me a nasty attitude and told me that we were not open yet, but the door was open so I walked in. She twisted her face and rolled her eyes and said I’m not doing this today. Her attitude and behavior for a store manager is grotesque to the fullest extent. I literally had to regurgitate right there on the store floor due to this person. Shop here at your own risk if you wanted to be treated good and with respect, don’t expect it to happen at the store, especially if she is there working. They tried to say oh she’s been here since 5 AM and that wasn’t the story. I told her that I felt like she was trying to size me up and was prejudiced. It was the truth.I really hope that she loses her title or store, because she has no customer service skills at all.
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November 2023 by Shelli Mealha
five stars go to Victoria for her superb help. I appreciated it.
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October 2023 by Donna H
The cashier at Ulta told me I would not be able to return any of my purchases even if I had a printed receipt. They only accept returns from people in their system (got to have my phone number). And then I can return items even if they've been used. Is this actually the store policy? I don't make it a habit of returning purchases, but should have that option as long as I have a valid receipt. This doesn't guarantee you will get my data so you can share it; it simply guarantees I will not shop at your store if this is in fact your store policy.
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October 2023 by keke miles
Customer service is terrible here they blatantly ignore you unless you are the color of the inside of your palm. I’ve watched a customer service rep Ignore me at the register continuously helping a customer that she had already checked out Helped re-helped called upon me to move forward to the register after standing there for at least three minutes. I put the items on another shelf and walked out not my first interaction with rude customer service here at this little trumbull location. I see why people alway steal products from here.won’t be shopping here anymore
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August 2023 by shakirrya taft
I wouldn’t get my Rihanna (Fenty) product(s) anywhere else ??
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July 2023 by L. Serrano
Customer service SUCKS all day and all night I walk in looking for ABH mascara this lady points me to an end cap I went to ask a question and she was gone . I see her entertaining younger demographic with perfume samples so I ask do you work here? She was like no am just a perfume rep but i can help you and the people that know me know I don’t mind spending money but where it WORTH spending it do not recommend this store you are verter off ordering on line and yes please reach out to me.
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June 2023 by Gabrielle Burnett
Online order pick-up was super easy. In and out in just a couple of minutes ?
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June 2023 by Ambition S
Worse Ulta to date! Store is super dirty and not organized. The manager Amanda had a horrible attitude, not people friendly. I asked about a flat iron but by the looks of her wig, I don’t trust her judgement. I understand why she’s so rude. Definitely gave Karen.I’ll never be back ever
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March 2023 by Shannon Police
I go here to get my melanin hair products. I loathe going to mall, but it is what it is. I like the variety of products they have. Always stuff on sale. Great smell goods. All kinds of hair, scent, skin, makeup products. And all inclusive of hair and skin types. You can sample perfumes and lotions. Staff is usually helpful. Almost always a line at checkout, at least when I've been there, but moves fairly fast. My niece has an app, says sales in app are usually better than in store. So you might wanna check out there BEFORE you check out in store!
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March 2023 by Joan Bandanza
Great place. If you need something you will find it here. The employees are very helpful and pleasant.
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February 2023 by Melissa Hebert
Last week, I needed to find a new foundation as I was going to a wedding that weekend. Dee was fantastic. He asked questions, listened to my needs and concerns, and absolutely nailed it when it came down to his recommendation.
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February 2023 by DashawnRussellBeauty R.
THIS IS NOT A PERSONAL GRIPE!!!! It's real funny how you can promote job listenings on indeed.com but you can never reply back with a simple phone call or an email to let fellow applicants know they do not qualify for the position is beyond me I have called the establishment multiple times always respectful and they always tell me "we didn't review applications yet" even though I applied back in the month of January and it's now almost the end of February it should not take that long to review an application very unprofessional to leave someone on red and expect people that applied to get the point and as a Black Gay Male Makeup Artist that has been industry for over 11 years and with my skill set I would've been a great asset to the company but I was wrong because from other reviews I have read I'm glad a dodged a bullet so ulta in Trumbull I hope you read and remember that you lost someone that could've taken rating from 2 star to a 5 star rating and STAY THERE!!!!
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January 2023 by myebonycam
HORRIBLE service!Racist unprofessional wastes of humans! Rude and ignored while waiting to pick up my order. Guess I didn't look important enough to acknowledge.STOP taking down my review! I said what I said. Amazon is cheaper and less of a headache!
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January 2023 by Nicole Strazza
I don't know what happened to this store. I always go here, since I know the store and know where a lot of the items I want are. Today I was trying to find an Essie nail care item, this lady looked at me as if I had 2 heads after I asked if the item was in stock here. I feel like every time I go to this ULTA there are always new people, most of them don't know the products in the store. I feel like if you are going to work there, then at least know some or at least a good amount of the items there, don't hire people that are not knowledgeable in items. Plus the store lately has been dirty with open products everywhere and I see how the girls don't really help customers even if the customers ask. This store really needs to improve! Plus I felt likeI was judged today for wearing a hoodie. Like I had a target on my back.
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January 2023 by Jodie-Ann Alveranga
Amanda the manager here at this store is awful, I had a issue and the way she talked to her staff and treated me the costumer was horrific, I will be taking every measure for corporate to get her out of there
