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December 2023 by Michael Duplin
The customer service manager used to be able to help people, ever since they got someone to take her place you're SOL because nobody has a clue what to do now..
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October 2023 by Anthony Zaccardelli
If you like Fees this is the bank for you. The have took there last dollar from my family. The just took $5 from my 9 year olds bank account for not enough activity. I’ve been a member since the 90s and I have had enough. I’m moving my money out this week. Poor banking
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September 2023 by B B
I had two cashier checks clearly get lost in the mail. The staff at the Vernon branch were fantastic. I want to thank Yamil for his help. He was strategic in his problem solving and did a great job reducing my stress.
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April 2023 by Liz Thomas
I deposited a check and funds not available for over a week....not sure why. They have no problem sucking the money out in less than an hour when a purchase is made....oh and the deposited check already cleared the other bank.
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March 2023 by Ran Danburg
Worst customer service in banking. Did my damndest to resolve a check deposit issue. It's a valid check from a well known business.Been there over 25 years. I am angry that when the check was in question, they didn't call me. Good bye AEFCU!
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December 2022 by Caribbean Honey
Horrible waited almost 35 mins for a teller and Still nothing had to end up leaving.
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November 2022 by Matthew Forzano
On sept 21 The outside atm went down during my transaction and never deposited my money and never gave back either...I do have an error receipt of the incident and after a dozen emails and speaking with someone on the phone the situation has still not been fixed.
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September 2022 by BENN 921
Easley the worst bank I deposit a check and it takes a 100 from my check bull
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September 2022 by D. Prospero
So far, so good. I came here after having enough of the assimilating borg bank of United People's M&T whatever. Online setup is super easy, getting my debit set up at the branch was cake (bring proof of address). All the employees were very pleasant and helpful. Fees and their restrictions are much lower. The location, itself, was also very nice. I was at my last bank for about fifteen years. Hopefully this one breaks the record.
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August 2022 by snowymountainlive
Easy transfers, transactions and deposits. Staff is friendly. Great place for kid's first savings.
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July 2022 by Taeha Woodard
If there was 0 stars I would give it. Teller didn’t explain my options just went ahead and processed my check and now I can’t access my money. A good teller explains options (especially when they know you need money back) & sees which options are best for you. Especially since I did have other options. Would not recommend coming here. EVERY other AEFCU I’ve been too has way better customer service.
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January 2022 by Ben Dover
Andre was very nice! But there was a light brunette woman with glasses who was about 50 years old who was extremely rude. I said “excuse me,” because I had a question when I first walked in and the woman turned around and said “what” very rudely. Very glad that I was able to meet with Andre instead of that woman.
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May 2021 by Jane Kelley
Horrible to get to a live person! Caught in a vru phone loop that keeps sending you back to the main menu!
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December 2020 by Dan M
Worlds worst phone experience ever. Just want to ask the branch one simple question. Don't want to walk in for COVID purposes for a simple question, and it's literally impossible to get ANYONE on the phone. YOUR CALL IS IMPORTANT TO US, means nothing when you're on hold for 30 minutes at 9am. Their customer service sux. I expect better.
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November 2020 by Renee Irvin
They are the best.
