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February 2024 by Patricia Andrews
We have always had great service through the Firestone Auto Care. Very prompt and happy with our service.
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February 2024 by Nightshift Band
The employees there (especially Dave) are always honest and helpful! A rarity these days! Thank you!
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January 2024 by Jason Haberman
Welcoming, rep addresed my situation and gave me an appt. within two days. Took care of my tire problem which was included in my warranty.
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January 2024 by Conner Francis
Made a 9 am. appointment for oil change, mountain and balance 2 tires, and an alignment. All in all, customer service was good. However, services were completed in about 6 hours.
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December 2023 by Caleb S.
Firestone accurately delivered all services advertised and took the time necessary to hear and meet my needs. I'd recommend Firestone as your primary auto care facility!
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November 2023 by Adison McClain
This is to technician 09 Mark and 13 Chris + else who assisted them while working on my car. This Firestone has put the WRONG oil into my Buick encore the past two times I’ve brought it into the shop. I recently moved to CT in January and haven’t had time to do it myself so I’ve had to go to a car shop to get it done. I’m only finding out now because after deciding to change it on my own they clearly didn’t care enough to check the manual on which oil they should be putting into it (they’ve been putting 5W-30 based off of the maintenance sheet I’ve received, and it’s needed 0W-20) if they had looked at THE CAP they take off to change the oil that should’ve been the first alarm that they’ve been using the wrong oil since it says ON THE CAP 0W-20. This is ridiculous, careless and could’ve ruined my engine. Will never recommend and will NEVER go back to another Firestone again. Do better.
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October 2023 by Jonathan Thomas
Very courteous and very professional. I stopped in without an appointment and needed four tires. They were busy but got me all taken care of in a very reasonable amount of time.
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September 2023 by Tiffani Caron
Friendly, quick, and fairly priced service. Inviting atmosphere. We went to Goodyear with our tire and were essentially shrugged at. Staff at Firestone were knowledgeable, offered an equivalent or to order one, and solved our problem in minutes. The seating area was cozy and we were able to sit and chat while we waited. Will be our default location for any future issues!
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August 2023 by D. Prospero
They've been fine to us in the past, but in this latest instance, they had no interest in our business. We asked about having our water pump checked due to coolant leakage, but the young guy on the phone was adamant that we took the car to a dealer instead. We found another mechanic that took us same-day right down the road.
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August 2023 by Richard J Letts Sr.
There's no other place that I'll go except the Firestone in Vernon Connecticut for my automobile needs. These guys are the best I've been going there for years to take care of you they go over everything in detail the prices are good and if there's discounts available and you're not aware of it they let you know. I highly recommend.
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July 2023 by Donna Williams
Took my flat tire in to be repaired. I was told it was a valve/ sensor. Cost to repair.. close to $135.. ok 2 miles from Firestone I noticed the tire trouble light was on, plus it didn’t feel right. Steve said if it was still on the next day to call. That evening my tire was flat, stuck in a parking lot , in the dark. Fast forward it was 2 hours before I got home. Called Firestone the next morning. No openings that day bring it in at 9 tomorrow. I took it down at 9.. no mechanic available. Not till 11! Really.. you don’t fix my tire correctly the first time.. I have an appointment.. had no choice. Left the tire…This time they found a little nail.. I was told I must have picked up a nail when I left there the first time. In the same tire within 6 hours! 2 flats..I called corporate. I got my money refunded. They won’t see me again!
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July 2023 by Christopher Boulanger
Saul and Steve always make sure I leave a happy customer. Been going here constantly for the last 5 years. Great management crew
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June 2023 by Mark S.
I pulled into this Firestone, while on the road from Boston to Maryland. The heat shield on my car had lost a few bolts and was dragging, making a horrible sound and sparks on the highway. I was treated to a quick response, where they were able to put my car on the lift immediately and remove the offending heat shield. No charge, and sent us on our way in about 15 minutes, saving what could have been an aborted trip. The only condition was that they get to pet my dog. I'm very grateful for this somewhat old-fashioned, friendly service.
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May 2023 by John Kosciw
Had bad tires and my originals were no longer in stock. These folks hooked me up with a great set of tires where others just told me they didn't have what I needed. Help out big time.
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May 2023 by Tab E.
Bought tires from eBay. Also bought mounting and balancing from car advise. The y installed and tried charging for mounting and balancing. Told them it is paid for through car advise on eBay. They said need a purchase order. Showed them purchase order with name on it and order number. They said the order number starts with a letter not a number. After arguing with this GED employee, he actually brain stormed and called the place. Mr.GED starts to question the person on the other end but after 15 minutes GED finally realized that they mounting and balance was already paid for so anything that had to be solved on their computer was their problem. The bottom line is go some where else any where but here or that other dirt hole P. e. P. B. Oys. Avoid this dump no matter what.
