KeyBank has received mixed reviews from its customers. Many appreciate the great service provided by the staff at their local branch, noting it as comparable or better than other banks. Customers highlight the efficiency and friendliness of the staff, particularly mentioning a banker who was understanding and helpful in resolving account issues. However, there have been complaints about the branch's temporary closures and the unprofessional behavior of some employees during these times. Instances of unresponsive staff when customers sought assistance were particularly noted. Despite these issues, some customers express their surprise at the low ratings, emphasizing their positive experiences with the tellers, especially appreciating the warm and genuine service from a specific teller. Overall, while there are areas for improvement, many customers continue to have a favorable view of their experiences at KeyBank.
Great staff! James, one of the bankers, helped me with an issue on my account. Very understanding to my situation and helpful to explain my options. I’ve been with Key Bank for many years and have been very happy with them.
September 2022
I see a lot of negative reviews, but I've been with these guys for years and not a problem.
October 2017
Great customer service and incredibly helpful in stressful banking situations
