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August 2023 by Melissa Ziemba
Had such a great experience at M&T bank in Vernon this morning. Shannon Toccaline went above and beyond for me. I went here to ask a few questions and maybe set up an account, I wasn’t in the best mood because I had just came from a completely different bank that was rude to work with. Shannon completely changed my day around. She was so sweet, helpful and organized. She answered any questions I had and helped me set up my new accounts in just a few minutes. I’m definitely glad I switched to this bank now and I just wanted to take time to recognize her because that customer service can be hard to come by now a days and because I really did appreciate her making my stressful day simple.
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March 2022 by Finly D.
It seems they're unaware of how unclear their process is. They provide solutions to the best of their ability but it would be great if they could work on being more understanding to their clients. Moving elsewhere, did not enjoy my experience.
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March 2022 by k Stro
After trying to get through three timed with no one answering I finally got through to someone. I put a check in the night drop in the morning. It wasn’t posted. I got a snarky gal whoBasically counseled me to bring it in next time!!!!Wow. Can’t anyone doTheir job correctly?
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September 2021 by C B
Great staff, very helpful, and great customer service. But customer volume is far too high after consolidating the tri-city and Stop & Shop branches. Also, the hours are shorter now, which is compressing foot traffic volume per hour. Not sure I've seen a line out the door at a bank before.
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September 2021 by Muhammad Sufian
very nice helpful pplz, love peoples bank
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March 2021 by Curt Brey
Great staff, very helpful, and great customer service. But customer volume is far too high after consolidating the tri-city and Stop & Shop branches. Also, the hours are shorter now, which is compressing foot traffic volume per hour. Not sure I've seen a line out the door at a bank before.
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January 2021 by Mike Urbonas
Since moving from the closed Tri City Plaza branch (which was outstanding) this location appears to be constantly understaffed for the business it does and as a result provides painfully slow service.
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January 2021 by Natasha Tamayo
Absolutely slow.
