Vape Shops in Vernon, CT

“Update: Shop Called back and apologized for inconvenience and oversight. They have a great selection and this stuff happens. Everyone is human and makes mistakes, they offered to replaced the juices and made this right. Give the shop a shot, I certainly will be giving them another chance.

CAREFUL WITH THIS SHOP!
I went into this shop with HIGH hopes as I saw an old style vape bar with plenty of juices on the wall… I thought It was a diamond in the rough I discovered …..that was at least until I got home. This is when I discovered one juice (The Blueberry JamMonster) had a born on date of 10/08/2020 and I bought this on 12/30/2023. These juices are have a two year shelf life before they are no longer safe to use. So the blueberry JamMonster Born On 10/08/2020 would expire 10/08/2022. That makes this juice 1 year and 45 days past its expiration. I contacted monster vape labs to confirm this and wrote the owner of the shop to see if he would make this right. Mistakes happen, we’re human so I was hoping to hear from him as most owners would be outraged they sold a customer expired juices and used batteries. As each day passes, for the shop to ignore my voicemail and email informing him that:
•the $100 I spent for batteries and two vape juices one expired more than a year and the other born March 2022 -expiring on March 2024…I’d hope the owner would have called to make this right….still no response.

Hopefully I can update this review to a positive experience if I hear back but that seems doubtful at this point.

Oh also as I was getting rung out, he said that he “charges all the batteries for his customers because what are you going to sell not charged batteries?” Which at the time I didn’t think anything of but …after the expired juices, and one battery box tab being torn off, I’d bet he’s using the batteries personally and then swapping out the new ones with the ones he uses when shipments arrive. Overall sad and won’t be back unless this is made right.”

“Great store with personable employees and good inventory for a small store. Prices are reasonable for a Mom and Pop operation. They also have an ATM machine. ?”

“The store itself and the products are great. I have no complaints. Customer service is kinda ?‍♀️. It kind of seems like the girl working there could care less if customers are in the store or not. I keep coming back because they always have what I need in stock. However, it really would be nice to be acknowledged by the one employee there during my trip.

Side note (and not a reflection of this particular store, but of the company.) I’m left puzzled by the closure of the Moe’s 2 store, next door to the nail salon. One day the doors were open and the power was on, and the next day everything was locked up with no 'closed' sign or any communication. It would have been helpful if a notice of closure had been posted with directions to the original Moe’s location.

Without any notice, it’s easy to assume the store is temporarily closed, leading customers to return again without realizing it was no longer in business. The entire situation was poorly managed and could have been handled with more consideration for customers.”