Russell Cellular, an authorized Verizon retailer located at 435x Hartford Turnpike in Vernon, CT, is known for its excellent customer service and knowledgeable staff. Many customers have praised the store manager, Tommy, for his outstanding support and dedication. One customer shared a positive experience when their phone screen went out just before closing. Tommy quickly assisted in setting them up with a great deal and a new phone, leaving them happy and relieved. Another customer noted how Tommy was helpful in resolving their issues with Verizon's customer support, which had been difficult to reach from home. Despite being busy with other customers, Tommy remained attentive and committed to addressing their needs. He was described as polite, attentive, and knowledgeable, making a frustrating situation much more pleasant. Customers have consistently highlighted Tommy's willingness to listen and recommend suitable phones based on their needs. His eight years of service have not gone unnoticed, with hopes that Verizon recognizes his hard work and dedication. Overall, Russell Cellular offers a welcoming environment where customers can find the latest mobile technology and receive exceptional service, making it a recommended choice for anyone in need of assistance with their Verizon services.
Associate working, Andrew Curtis was extremely helpful in assisting me and also assisted 2 other customers who walked in after me all while getting my upgraded up and going. Super professional and was able to service 3 customers at the same time. This is exactly why I choose this particular location for my Verizon... read full comment
June 2023
I just want to say that the store manager Tommy was absolutely amazing. My screen went out and I showed up about 30 minutes before closing. He brought me in and worked quickly and efficiently to get me set up with a great deal and a great new phone. I left happy and relieved.
May 2023
I just want to say that the store manager Tommy was absolutely amazing. My screen went out and I showed up about 30 minutes before closing. He brought me in and worked quickly and efficiently to get me set up with a great deal and a great new phone. I left happy and relieved.
