Russell Cellular, an authorized Verizon retailer located at 435x Hartford Turnpike in Vernon, CT, is known for its excellent customer service and knowledgeable staff. Many customers have praised the store manager, Tommy, for his outstanding support and dedication. One customer shared a positive experience when their phone screen went out just before closing. Tommy quickly assisted in setting them up with a great deal and a new phone, leaving them happy and relieved. Another customer noted how Tommy was helpful in resolving their issues with Verizon's customer support, which had been difficult to reach from home. Despite being busy with other customers, Tommy remained attentive and committed to addressing their needs. He was described as polite, attentive, and knowledgeable, making a frustrating situation much more pleasant. Customers have consistently highlighted Tommy's willingness to listen and recommend suitable phones based on their needs. His eight years of service have not gone unnoticed, with hopes that Verizon recognizes his hard work and dedication. Overall, Russell Cellular offers a welcoming environment where customers can find the latest mobile technology and receive exceptional service, making it a recommended choice for anyone in need of assistance with their Verizon services.
Outstanding service from extremely knowledgeable Verizon manager
December 2025
Giovanni at this location is great and super helpful. He went the extra mile to help me with my WiFi and made the whole experience great. Thank you again!
December 2025
Helped me fix my phone and answered all my questions but couldn’t stand the smell of the worker.
