Russell Cellular, an authorized Verizon retailer located at 435x Hartford Turnpike in Vernon, CT, is known for its excellent customer service and knowledgeable staff. Many customers have praised the store manager, Tommy, for his outstanding support and dedication. One customer shared a positive experience when their phone screen went out just before closing. Tommy quickly assisted in setting them up with a great deal and a new phone, leaving them happy and relieved. Another customer noted how Tommy was helpful in resolving their issues with Verizon's customer support, which had been difficult to reach from home. Despite being busy with other customers, Tommy remained attentive and committed to addressing their needs. He was described as polite, attentive, and knowledgeable, making a frustrating situation much more pleasant. Customers have consistently highlighted Tommy's willingness to listen and recommend suitable phones based on their needs. His eight years of service have not gone unnoticed, with hopes that Verizon recognizes his hard work and dedication. Overall, Russell Cellular offers a welcoming environment where customers can find the latest mobile technology and receive exceptional service, making it a recommended choice for anyone in need of assistance with their Verizon services.
I had a great experience when I went into Vernon Verizon the other day asking about my current phone plan. Mindy accessed all of my information and answered any questions that I had. She is very attentive and makes sure the customer is satisfied before they leave. Thank you for the help Mindy !
April 2026
Justin and the manager Nick were very accommodating and helped me with a problem that did not involve direct sales. Would recommend this business to anyone seeking a new phone or digital device.
January 2026
Outstanding service from extremely knowledgeable Verizon manager
