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January 2024 by Juan Toledo
This is my favorite place my whole car is there I buy everything I recommend it
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January 2024 by James Gardner
Isaiah an angel with such an angel both are very helpful and polite and knowledgeable I recommend seeing them anytime if they're working hopefully they get a raise for this
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January 2024 by Hernan Cevallos
Thank you for the service dionices always is very helpful and willing to help look for the right part always polite great customer service
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January 2024 by nikor lopez
Idk about anyone else’s experience but I had a person help me purchase and install my car battery. I wish I remembered the person’s name but it was a couple weeks ago,sorry. Anyways I had a great experience. The service was fast, the people were friendly and professional.
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January 2024 by Leah Tracy Dabbo
Alejandro was super helpful, and everyone was awesome, even though they were really busy that day. Thanks so much!!!!!
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January 2024 by Nea Restivo
Super helpful and friendly everytime I pop in.
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November 2023 by Freddie
Thank you so much for hiring HUMAN BEINGS that appreciate customers time. MAR and Jorge were able to pin point my car issue and saved me hundreds on ny vehicle. I smile everytime I come into this place! Thanks Autozone West Main Waterbury.
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November 2023 by N T
1.Don’t waste your time. I called to asked if they can change my battery because my car died and the road side assistant told me to go there the person then asked my “why you assume we change batteries” I was very confused. I just said the person who jumped my car told me to come here. I told the employee that instead of asking me why am I assuming just simply say it’s not a service we offer. I then called another location and they told me to come to this same location because they do. So unprofessional everyone just seem like they are just hanging out on the clock instead of running a store.2. I was leaving out of the store to look at my car and went to bend down and tie my shoe and another customer was leaving out and hit me with the door I turned around and he said sorry. The employees and what also look like a supervisor because he had on a different color shirt rushing to the door yelling at us in English and Spanish telling us not to leave the store I am trying to ask them why they are completely ignoring me! Turns out the guy was stealing stuff and thought I was with him and didn’t even address me or apologize it was embarrassing all the people in the line were looking making it seem like I was there to steal when I am over here ASSUMING that I can get my battery changed instead. Simply ghetto as hell!Please just go to the other Waterbury location! way better and they seem happy to help
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November 2023 by Iesus “Atah” Morales
if you look up the part online and they have it, is just nice in and out type of visit. nevertheless the cashier did a check up to confirm it was the right part so is a very nice customer service.
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November 2023 by Lou Sears
Waterbury lakewood ave never ever again do business there never seen anything like that store in my life terrible service
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October 2023 by Tee
Current store manager is arrogant and rude. He is prejudiced, came in the store and told me to wait then turns around to serve people that came in after me and then proceeded to go chat with the commercial department after the fact. Bad customer service, never again.
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August 2023 by Bobby Jackson
I had a wonderful experience with Angel and I believe you need more employees like her. Not only did she help me with my purchase. I had a chance to share my faith in Christ with her. Thank you Auto Zone
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August 2023 by Jordan
DO NOT PURCHASE PARTS HERE!This store refused to even entertain honoring a lifetime warranty on a brake caliper. The employee I spoke with was rude, unprofessional, cursed at me and then hung up.I had to escalate the issue to the regional office to get my warranty. Pick a different autozone that will actually honor a warranty.
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July 2023 by Kamesha Ellis
Staff was very friendly, great customer service, and knowledgeable staff. Alejandro helped me my car wouldn't start he ran the diagnostic test helped me get the correct part to repair my car and was extremely patience considering I know nothing about car overall completely happy my car is now up and running without any issues.
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June 2023 by Brendan Dodd
Angel was fantastic and helped me wonderfully! I look forward to interacting with them again.
