CarMax in Waterbury, CT offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find exactly what they want. The car buying and selling process is described as easy and comfortable, with no haggling or pressure. However, some customers have had mixed experiences. One customer was dissatisfied with the sales department, as the car they purchased was not properly detailed upon delivery, and the salesman caused damage to the vehicle that he initially tried to hide. The customer faced difficulties reaching out to the company to resolve the issue, but eventually received a satisfactory resolution through the customer support team. On the other hand, another customer had a positive experience, praising the professionalism and knowledge of the sales representative, as well as the friendly and helpful team. This customer also appreciated the efficient process, which took about an hour, as they had their kids with them. Overall, the reviews for CarMax in Waterbury, CT are a mix of positive and negative experiences. While some customers found the process to be easy and comfortable, others encountered issues with the condition of the vehicles and the responsiveness of the sales team. The company's customer support was able to resolve one customer's concerns, suggesting that they are willing to address any problems that may arise.
Great experience buying my new car at Carmax. Jose, our sales rep, was very helpful!
February 2026
This is our 3rd purchase through Carmax Waterbury and everyone went above and beyond! My sales agent to the sales manager to the service department! They made a very tedious process easy!
February 2026
Stewart Johnson, helped to place me in my dream vehicle. Almost didnt happen. But Mr Johnson Stewart was professional, proficient, timely, respectful, and kept me calm through the process. If you need a vehicle, and it is crunch time Stewart is the Sales Associate you want. Thank you so much Stewart it was a pleasure working... read full comment
