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March 2024 by Carlos Infante
Tyler and Julia are amazing to work with! We have a contract with them and they definitely fulfill on everything we need! I recommend them to anyone looking to rent a box truck, a pick up truck, sprinter van, and any other up there really nice fleets! Thanks guys!
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August 2023 by donald woodin
Everything went smoothly. Great customer service. I would definitely recommend them.
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March 2023 by Sarah J
I had a great experience here for my first time renting a truck. I had to wait a bit for my truck to come back in from service, but the manager took care of everything. Highly recommend them if you need a van.
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March 2023 by Jose P
Friendly and knowledgeable staff that made it an easy experience. Thank you to Tyler and Ashley.
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October 2022 by taylor patnode
Don't even waste your time with this place, they can't even answer a phone call, now they just lost my business for life.
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June 2022 by Ryan Farrell
Rented out an extended cargo van today. Super smooth pickup and dropoff, and Slater was more than accommodating. Very easy transaction overall - definitely would recommend!
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January 2022 by James Fetta
Simple and easy. Not a single hassle. I would just keep repeating how simple and easy it was so I will stop.
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May 2021 by Scott Quine
Good staff. Clean, modern trucks and vans. Well equipped vehicles available at great rates.
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February 2021 by Joe Bemonte
Great rental experience in a lastminute stressful situation for me. Super quick, painless transaction. Sandra made this whole transaction as simple and easy as could be! Thank you guys for the great service!
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October 2020 by Joseph piccirillo
Truck we rented was in good working order. Clean and ready for us. Associates were friendly, and efficient checks us in and out.
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October 2020 by John Woodley
Couldn't of been happier with the ladies in the office to the truck I rented. 5 stars are not enough. I was extremelysatisfied.
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September 2020 by Keith Murphy
Great service. I like the way these guys hustle to find you a truck. I highly recommend using their services.
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August 2020 by Irma Sackett
The service from beginning to end was excellent. The great customer service when I placed the order. the phone call I received stating no puck up trucks were available & they directed me to the correct location to book a pick up truck, service was great there to. They this was a last minute situation so everything worked out great. Thank you for making everything work out.
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August 2020 by Christmas Neustadter
Emily was wonderful!!!! Very helpful, prompt and professional!! I will be renting from there again soon!!
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July 2020 by Donny Ewart
I am really upset right now, and if this store had provide any sort of customer service I would not be writing this review. Complete incompetence from the team at this store!!!We have a rental truck on a monthly basis with this store. I called the store on June 9th on speaker phone to let my drivers hear the conversation. I did not get names, because I had trust the establishment. I told them the “service needed light” is on in the truck and I need some one to come out and give us a service. The gentleman on the phone assured me not to worry about the light, continue to drive the truck, and he will schedule a service. Biggest mistake to trust the voice on the phone at Enterprise’s Truck Rental in Waterbury!Big Mistake!!!The truck broke down today 6/18/20 at 5pm, blocking the drive way of one of our customers. We called Enterprise road service at 5pm, they told us they will be here in an hour. They never showed up.Called them again at 7pm and asked when will the service truck arrive, after some real bad customer service, they told us the first service provider could not help us so they dispatched another service provider who will be here in 45 minutes. They never showed up, nor called. Even after I expressed how unsafe I felt.Called them again at 8: 23, expressed my anger and frustration, and I am really upset now. It was almost as if they DID NOT CARE. We have a driver on his way, he will be there in another 45 minutes, this time, not to fix the truck but to tow it. It’s 9:13pm right now, 50 minutes has passed and still no tow truck.All this happened because of gross negligence and incompetence at this Enterprise’s Truck Rental!!! 10 days and no one came out to service the truck after the initial call. What a lazy attitude towards customer service. I absolutely DO NOT recommend this place to do business with.
