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January 2024 by Charlotte Spiotti
Opened new account.Was assisted by Noah who was friendly, polite, and patient. Gave other customers the same good attitude.Even Adam, the manager, was very pleasant in speaking with him. Great positive feeling to do business with them.
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January 2024 by Maria GUEDES
Adam and Crew are truly on point and professional Great Service
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January 2024 by Karen Egan
I waited for 3 hours for them to do diagnostics for a check engine light only to be told that I have to bring it to the dealer. Then they charged me $140 for that piece of advice. Wasted a whole afternoon there.
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January 2024 by Flavio Bermeo
Try to do oil change on my car but they want to charge me almost $500 bucks, money hungers
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January 2024 by Marcia Garzon
Bad service money hungry, want to charge $500 for a simple oil change, to bad for them!
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November 2023 by Andrea Ingala O'Shea
Outstanding service every time we go in! Making an appointment online is easy and quick, too!
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October 2023 by Anthony Tata
Took me in last minute and helped me out in a jam. Great staff.
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September 2023 by Ali Nasufi
I can see why this location is a 3.7 rating. I went in yesterday for a wheel balance and was given a flat rate price of $114.89. I told them no problem. They went ahead and took one tire off my truck and came back to me saying “since you have 28 screws it will be an additional half hour labor charge because it’s more work” so I started explaining to Adam their manager that it’s a flat rate price why would I get up charged for that? Adam says “our tech can do another job that is worth more to us than your job” from that moment on I knew I wasn’t going to win with them. He then says “price is like an oil change because it may take more quarts so more money”….like come on Adam get it together…oil change states price may change because of more quarts being added…A wheel balance is a wheel balance and Firestone charges FLAT RATE PRICE for that job!! He goes on to tell me “I’m not going back and forth with you, I’ll just take your truck down now and get it out” I then call Firestone customer service and explain to them what’s going on while I was still at the store she calls and talks to Adam again and now he’s trying to cover up his mess by telling customer service he offered me a $20 up charge instead of the $70 half hour labor charge. AGAIN FIRESTONE HAS A FOAT RATE PRICE FOR WHEEL BALANCE!!! I now talk to Adam and ask him how do you just look at customers and lie straight to their face? Not once have you mentioned a $20 charge instead of $70…he literally was robbing me. At this point we are at the garage section and one of his technicians says “ay you guys are making too much noise over here” like my friend do you not work in a garage where your working with machines all day and noises? Smh… in the end I tell Adam I will be speaking with his district manager and he said “I’m not worried about it I’m not scared, they can’t do anything about it anyways” so all in all customer service was absolutely trash, they tried robbing me blind, and I’m still wondering where I have 28 screws in my one rim and tire…. I will post an update on this experience when I speak with the district manager. Adam needs to be retrained. He’s not cut for customer service or managing that place.
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September 2023 by L South
Changed my 5 star rating because after years of using these guys I'm done. You wait HOURS for a scheduled oil change. It's absurd. And it may be a little thing, but they can't park for shi¡+, cranking the steering wheel so it locks up. Tf?! Walmart does a better job ffs.
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July 2023 by Nora Carrera
The service was quick for wheel alignment. We had an appointment for the following day but we really needed it done earlier. They took the car and was out about 45 minutes later. It was a Sunday.
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May 2023 by Rachel M
Nice people took them a while to change a head light. But did get it done.
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April 2023 by Kristin Grimaldi
My family have been customers for over 20 yrs. Never go the extra mile new team is terrible they do the bare minimum and over charge u I saved a ton of money w United Auto the guys are great and are straight forward. Shop around before dealing w Firestone new crew members every time I go? Speaks volumes never again!
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February 2023 by Dj Arab Money
Great Experience these guys do an excellent job 5 stars me and my wife bring our vehicles here we get Professional service the whole crew gets to the point and does the job right. Thank you Adam, Jaun, noah,antonServices: Auto engine diagnostic
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November 2022 by william poole
To maintain my level of professionalism, I will never ever again go to this fire stone that’s how upset I am and I’ll leave it at that.
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November 2022 by Peter Wilson
Bad experience. Had oil change done on my audi s4 and they stripped out my oil pan. Had to have a new oil pan installed by audi for $800. Then they dodged me after showing up with the bill a few times. I'd never go again and am reviewing so others know. Simple job but somehow they messed it up.
