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April 2023 by Kirk C
Ask for Johnny when you go here to get your furniture . He gave me the best customer service , and made me feel appreciated for coming to do business . Did not make me feel pressured to buy and also completely worked with me from start to finish to conquer anything that was hold me back from complete my purchase . I have my furniture set now and I definitely will make another purchase from there when the time comes . Thanks again Johnny for your outstanding and. Highly appreciated customer service I was treated exactly how I would like customer service offered .
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February 2023 by Ellen Mallin
Needed a mattress for my adult son. Steven, the store manager, suggested a mattress and foundation which is just perfect for my son.
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January 2022 by Felix Candelario
Great service and quick delivery they assembled everything fast
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August 2021 by LA (LA)
I loved the furniture there. There was a lot of nice quality items. I purchased a King size bedroom and living room both are beautiful. Also got a love seat for my family room. Steve was great. Will def buy again!!
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April 2021 by Danielle Cordero
Very happy with my livingroom set, the price I paid for it is very reasonable no other prices like it in town and they also delivered it to me two days later. They have a wide variety to choose from as well thank u furniture factory best in waterbury
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March 2021 by S Marie
Great service! Awesome furniture and not pricey at all. At the end of the day you get what you pay for.We bought a bedroom set and I am honestly happy with our purchase. This store has everything you are looking for. I will be back for more. Thank you Steve.
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March 2021 by Alex K.
do not buy in this place. Steve and his coworker Jose are clowns, they had me waiting for 3 weeks for a delivery of some matress that I bought. They never call me and everytime i call lady pick up the phone cause steve was busy hahaha Before buying here think about it, do not promote these clowns
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February 2021 by Roisin Macdonald
Really happy with the service and furniture I purchased at the Waterbury Furniture Factory Outlet. I needed a twin over full bunk bed for my grandkids, quickly. Steve was knowledgeable of the products her sells. Got great service and speedy delivery with a great price to boot! I would recommend shopping here.
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February 2021 by Marina Ramos
BEWARE THIS IS THE WORST FURNATURE STORE IN THE UNITED STATES THE QUALITY OF THE FURNATURE IS HORRIBLE STEVE WILL PAINT YOU THIS BEAUTIFUL PICTURE AT THE POINT OF SALE WE SPENT CLOSE TO $6500 FOR A BEDROOM SET AND LIVING ROOM SET THE COUCHES SEPARATED AT SEEMS AFTER 3 MONTHS. THE KING SIZE MATTRESS DOESNT EVEN FIT CORRECTLY ON THE BED FRAME STEVE IS A JOKE HE WOULDN'T FIX THE PROBLEMS
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December 2020 by Paige Boucher
The Owner Steve is Very Dishonest. Don’t believe, or Buy Anything from this Place. Terrible Place
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October 2020 by LA
I loved the furniture there. There was a lot of nice quality items. I purchased a King size bedroom and living room both are beautiful. Also got a love seat for my family room. Steve was great. Will def buy again!!
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October 2020 by Hassanies Davila
This place is hands down the best ! I walked in, the sales man showed me many different bed sets which is why I went there in the first place and he didn’t pressure me to buy anything I didn’t want. Jose was great and so was Steve who threw in a free queen mattress protector for just purchasing my bed set. The quality of the product is really good. I got my delivery the next day with my preferred time since I work a lot. They even showed up early that’s how eager they were to get me my product. They delivered into the room of my choice and even set everything up for me. I would definitely come back to purchase more furniture when it’s time to upgrade my living room. Thank you guys for providing great service on time & very genuine !
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October 2019 by Heather Hemphill
We ordered a sofa and the person said it was in stock, but we needed to come back to get it due to no room in our car. We said we would come back Saturday am. We were coming to able to come until Sunday and it was still not ready. We drove 2 and a half hours to come get it so not happy it's not ready. Then to make it even worst the item is damaged! I'm nothing has been resolved yet and I will update if it is. For now I have an expensive, broken sofa in my home and I'm furious.
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October 2019 by Heather Hemphill
I bought a sofa and it was in stock, but I had to come back because it would not fit in our car. we told them we would be back Saturday, but were not able to come until Sunday. This place is 2 and a half hours from us, and it was not even ready, so we were frustrated. then to make matters worst the sofa was broken. now I have a broken sofa that I paid for. I will update if the issue is resolved, for now I'm furious.
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July 2019 by Shay I
Ordered couches about 3 months ago and they're still not delivered (they said they would deliver them 2-3 weeks after ordering) this place is just a waste of time I should've read the reviews before doing business with them do not make the same mistake as i don't give them your money
