Mercury Energy is a trusted provider of home heating oil delivery and HVAC services in New Haven County, Connecticut. Known for their reliable and safe service, they offer a wide range of solutions including air quality systems, Smart Home technology, boilers, air conditioning, furnaces, heat pumps, water heaters, and fuel storage. Customers appreciate the company’s proactive monitoring and the availability of 24/7 on-call support, with no service agreement required. Clients consistently highlight the excellent customer service, describing staff as helpful, patient, and professional. Many reviews mention the thoroughness and kindness of technicians, who explain repairs and solutions in simple terms. The company’s representatives are praised for walking customers through purchasing options, such as pre-pay oil plans, and for handling billing securely over the phone. Customers value the company’s transparency, with credits for unused prepaid fuel accumulating over mild winters, providing added savings. While Mercury Energy may not always be the cheapest option, it is recognized for dependability and quality. Customers trust their experienced technicians and appreciate the company’s commitment to year-round comfort and efficiency, making Mercury Energy a preferred choice for heating and HVAC needs in the region.
I have a contract, which is great. I call after each fill up of oil to check amounts I have left. Today, I spoke with Luna, who was polite and very knowledgeable. She gave me information about my contract and when it will start and when to schedule my yearly furnace check. I am all set with information I need for next winter.... read full comment
October 2025
Customer service answered all my questions and provided additional useful information regarding the maintenance of my equipment.
January 2024
Issue was resolved successfully in less than 5 minutes.
