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January 2024 by Maria Sierra
Zully and Yeisy if I can give them a 10 I would. Nicee customer service, great sales person advertise and gave me great deal highly recommend!!!
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October 2023 by Joan Pinto
No horrible store on Thomaston Ave in waterbury charged my daughter 400.00 for a phone not a art phone but an android seriously looking for different phone co.pany
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September 2023 by Christopher Jimenez
Thank you to young lady in the front for always being helpful and polite.
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February 2023 by To A Tsvcs
WORST customer service I've ever experienced anywhere in my entire life! Black woman who claims to be a manager behind the counter is harassing & abusive. will never step foot in there again.
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October 2022 by Yoyo Rodriguez
Great staff best customer service:)
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October 2022 by Peluche Peluche
Kasta is they Best customer services go SEE her for all phone and internet services
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October 2022 by Debbie Lopez
Very clean store an very helpful employee.
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September 2022 by Wanda Acosta
I went here with my cousin to get my self a phone Julio said the phone it's free adding a new line you will pay around $80 with the activation it sounded good because my little cousin added me to her account the next day today my phone was cut off he took $80 had to pay $41 today to metropcs therefore he took my money phone worked for one day im so upset call the store and he was like nothing was wrong you took my money that's what happens when you have more then one customer at the same time want to do everything fast be careful when you go to this store check everything before you walk out he never gave me my receipt and I'm not even from Waterbury I'm one hour away
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March 2022 by julio cuebas
Great customer service, the guy inside sold me a great phone for a cheap price.
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February 2022 by Aaron Freelove
Good person nice
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September 2021 by Fatima Killeen
I am a Metro PCS customer since 2015. I have recently upgraded my phone to the 5G at the Chase Avenue store in Waterbury CT. The sales lady was extremely nice and went above and beyond my expectations, transferring not only my contacts and photos from the old phone to the new, but surprisingly all my apps. I highly recommend Metro PCS. They offer a clear plan without hidden fees and the service is excellent.
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March 2021 by Laura Bolton
My experience was horrible. I was overcharged 49$ then my monthly bill was put higher without asking me never got a receipt. I spoke to sam nunes who is a manager said he would meet me after church I came at 130 the worker calls him and then she says oh he says he was waiting too long for u to come back Monday. So I got overcharged no receipt had to come back to the store to get a receipt and on the receipt it's wrong again I have to come back Monday. This place is not good customer service or management.
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March 2021 by Karen Melendez
Very nice service ☺️
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February 2021 by Papo Pena
She is so helpful and made sure I completely understood everything about me and my husband's new phones and plan. She even offered me her name just to ensure that there be any problems or questions, I could talk to who helped me directly. i just love metro and her customer services
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February 2021 by Jada Thompson
Amazing service
