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January 2024 by M03
Good store
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September 2023 by Evan Rabb
This is best service ever ok.They will make you run around in circles to different stores wasting gas. Never help get upgrade for a new phone. They keep telling me to call the online service, then the online service tells to go to the store. Never again then store clerk tells me it will be $498 to upgrade the iPhone 11. That’s the upgrade and if the online representative said something different they do not do what they can do call them back. So I did then the online representative said go back to the store only the store can do upgrades to phone plan and I have been a customer for 5 years. This is craziness. So I ask for a supervisor politely no attitude at all. Then they tell they only can give me an android upgrade to stay when I got a iPhone and can go to boost mobile for a better upgrade for a iPhone. I even told them I like thier service is their anything can do even if I pay more for the upgrade they said no only the store do upgrades. Then they have promotions online for iPhones they won’t give online im very confused on why should I stay with them ever again. This company will make run around waste gas almost $4.00 a gallon to do nothing then tell go back a different location store this is craziness. Help please
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May 2023 by ILIA ROLDAN
The phone service was awful. Unfortunately, they weren't able to help me. I had to go to the store for assistance. The young lady there, her name was Destiny, was simply AWESOME!! She was so on top of her game. She knew exactly what to do and I got my phone service up and running again seamlessly. She was simply so easy to talk to. She greeted me with a big smile on her face. She made you feel like a valued customer. She went out of her way to assist me, truly above and beyond. Thank you Metro for having such a wonderful young woman on your staff. You don't get too many people like that today, so when you have a good employee, take care of them, and treat them with respect. Thank you and kudos to Destiny.
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May 2023 by ILIA R (mamailia)
The phone service was awful. Unfortunately, they weren't able to help me. I had to go to the store for assistance. The young lady there, her name was Destiny, was simply AWESOME!! She was so on top of her game. She knew exactly what to do and I got my phone service up and running again seamlessly. She was simply so easy to talk to. She greeted me with a big smile on her face. She made you feel like a valued customer. She went out of her way to assist me, truly above and beyond. Thank you Metro for having such a wonderful young woman on your staff. You don't get too many people like that today, so when you have a good employee, take care of them, and treat them with respect. Thank you and kudos to Destiny.
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January 2023 by Nicole Yanice
Luz was very helpful and very nice. I recommend anyone to this location.
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December 2022 by CJ Concepcion
Luz was a big help. Best costumer service I've had at any metro since I joined. Without her service and wisdom I'd still be stuck at a stand still. She is truly a blessing. I appreciate her a lot. If you are reading this Luz thank you so much.
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December 2022 by Marcus Vasquez
Luz was very helpful and very knowledgeable. She helped us out with everything we asked for!! And helped us out with our bill!!! Amazing and well deserved 5 stars for customer service!! Wish I could give 10 stars !!!!!
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December 2022 by Kel Jo
Luz was very helpful and knowledgeable!! She also informed me of a great tablet deal that i couldn’t resist!!! This is the only Metropcs i will go to from now on!!
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August 2022 by Milly Burgos
Lourdes was very helpful, she provided great customer service.
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January 2022 by Darlene Tufaro
Went to metro tonight to get 6 new phones... Sam was awesome! He was funny, polite and did a great job! I highly recommend going to see Sam if you need a new phone!
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January 2022 by Marquetta Lowry
Sam was a awesome help he took his time in walked me through the whole process of reconnecting my phone great job and Merry Christmas.
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September 2021 by QueenSJ P
GREAT EXPERIENCE LOVE THIS STORE
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July 2021 by Osmin Miranda
Amazing job, quality work, helping and understanding
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April 2021 by Michelle Batista
We came into to fix a problem that my mom had in a metro in NY and to also get a new phone for my brother. Sam knew what he was doing right away, not only did he solved e her problem right away with the right knowledge but he also helped us with a promotion and then some. Sam is extremely polite and very helpful. My mom would rather come here then anywhere in NY and she lives in NY. Thank you again Sam, we appreciate everything!
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April 2021 by Michelle Calderon
I came in to get a new phone for my son but also was having issues with the new phone I just got. Sam was polite, helpful and knew his knowledge on all the phones. I'm from NY and I had a excellent experience than the metro by t-mobile in the Bronx. I would definitely recommend anyone to Sam.
