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“If I remember right, everybody was awesome treated me like a queen. I felt very comfortable asking a few questions and that’s about all I could say keep up the good work.”
“If your upgrading or adding a line I recommend you ask for Destinee! She made the upgrading process of my kids 2 phones smooth,easy and quick. Hands down my best experience dealing with a phone company! Thanks Destinee for your patience! I know who and where i will be using for any of my phone needs!”
“Went to this particular location after contacting customer care and a previous location with no luck. The nice women salesperson who works for this location is very smart and knowledgeable. She went above and beyond to take care of my phone issue. Thanks again for the great customer service.”
“I had an amazing experience at Total Wireless by Verizon in Waterbury! The girl at the front desk is super friendly, patient and knowledgeable. They helped me find the perfect phone and plan for my needs. You can tell they really care about their customers!
Side note: store is super clean, and organized! Even though they are fairly new, I am so thankful to have a physical local location for them!”
“I recently visited The Fix for a phone repair, and I'm thoroughly impressed! Quick service, fair pricing, and friendly staff. Highly recommend!
Thank you, The Fix!”
“I was looking to switch my service so that I can have more high speed internet. I use my phone all day long and I need high speed for music and watching YouTube. This service is the absolute best.”
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
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Mobile Phone Accessories
Mobile Phone Accessories
“I went into the Verizon on Wolcott St to get my phone upgraded. I was greeted by Kathy, the owner, she was very busy but made sure to greet and give attention to all the customers waiting. She went from person to person and tried to help everyone while customer's phones were updating or being transferred. She was so friendly and personable and I enjoyed chatting with her. There were two other employees working with other customers as well. From my observation, they were knowledgeable, patient, & friendly. Etan helped me and he made the transfer of my II Pro Max to 17 Pro Max so easy. He was friendly and made general conversation along with Kathy, that it made it feel more like a visit than a business transaction.
This is the kind of customer service that seems to be fleeting these days, but thankfully, it still exists at this Verizon store.
If you are in need of an upgrade or just want get started, go see Kathy and her staff. They are so knowledgeable of the product they are selling and they seem to genuinely care about the time that they spend with you. As busy as they were at no time did I feel rushed or dismissed.
Thank you Kathy & staff for a great experience!!!”