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January 2024 by Keri McDermott
Found what I needed.
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January 2024 by Maribel Navarro
This petco (Waterbury) refused to bathe my dog because of his age. He turned 17 today, this is discrimination. All I wanted was to pamper him on his special day. I take my dog to petco all the time to take a bath. This location is very rude and unprofessional. Wouldn’t even assist me at booking him an appointment at a nearby location. I will be contacting petco directly.
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January 2024 by Maritza Rosario
your sever was good
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January 2024 by Bridget Nimani
Unfortunately I had a bad experience with the vetco services provided in petco. 1)I paid for a vaccine my dog was never given. It is the staff members job to let you know if you need to return for a shot , otherwise you will think that you are receiving the shot you are paying for the same day you pay.2)I scheduled an appointment for heartwarming and parasitic prevention ( my dogs are already up to date on there shots) but instead received shots I did not consent to. 3) The staff member was texting me from a phone prior to my visit. I clearly state that I am bringing in my dogs for heartwarming/ parasitic treatment. She said , yes, they would do that service for my dogs. 4) She did an entirely different thing than discussed. 5) I did not sign or consent to anything she secretly wrote in her tablet! I am requesting a full refund and / or the appropriate treatment I was at vetco for . I recommend that they provide the necessary retraining for the staff members that check in animal owners.
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January 2024 by Tess Uri (Tess)
They have what I need the staff iv encountered have been helpful and friendly
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January 2024 by Miguel Martínez
The person who treated me very kindly and helped me get the best product for what I needed is called Saidy
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December 2023 by Rita C.
I took my small 10 lb dog to be groomed. I got the worst customer service for one of the technicians for grooming. She kept trying to add other stuff for the grooming to get more money out of me. When I called to make the appointment they told me it'd be around $45 which is average but when she went to give me the paper to sign it said $77. I told her I have never paid that much for grooming. My dog plus charge an extra cuz she said he had it undercoat which he couldn't have cuz I just had had her done just about a month ago so there's no way she had a lot of undercoat. I have never dealt with somebody so rude in my life. I would never step foot in another Petco And to top it off I told her go ahead and do it anyways. But then she called me 5 minutes late and said my dog tried to bite her when she was grooming her, which I know she didn't. She just didn't want to do her liar liar pants on fire. I'll give my business too local people instead of these big box stores. I found another groomer that was happy to take my dog and there's only charge me $48 and that is for everything nails undercoat in a etc
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December 2023 by Megan Carbone
Beware when shopping here and using a debit card. They will tell you the charge did not go through because the receipt didn’t print and you’d have to pay again. even after showing them it went through all they say is you can pay again or walk away with nothing. Their customer service reps are awful and won’t help at all. So thanks Petco for robbing me.
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September 2023 by Billy Pecora
Bought the last bag of chicken but had to have help finding it. I am sure I walked pasted 4 times. The sales clerk was polite and quick to help. She knew right where it was ?
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September 2023 by lauruven 1
I found the store in general to be neat and tidy however they lacked a good variety of feeder insects which I went there for. I generally only buy feeder insects through petco cause normally they have better variety then petsmart but petco is also slightly more expensive & does not price match. With the amount of feeders I go thru and frequency in which I need to buy them I prefer petsmart for their price matching & general lower prices. I don't live near this petco & only decided to stop there as I was passing thru on my way home
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September 2023 by vicky hernandez
Great customer service. So friendly and kind. I definitely recommend if your looking for a place to take your fur baby.
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September 2023 by An Nguyen
The fish specialist gave me the wrong kind of food for my fish, and 1 out of 3 fish I bought died after a day because it was sick when I bought it already. Don't trust fish specialists here. Waterbury Aquarium has much better quality and price.
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July 2023 by Mindy James
The staff member was amazing. Knowledgeable, polite, kind, courtious, and very helpful
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July 2023 by Hamid Nikbin
Sara, my dog Piper's groomer is the best I have seen and I have had dogs getting groomed for over 35 years once every 4 to 6 weeks.We moved from Monroe CT to Waterbury CT and the groomers I used were too far and decided to give Petco a try and I am glad I did. Sara is a hell of a groomer
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July 2023 by Stephanie Carson
Great place and very good customer service. Lovin' the Vetco tho.