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December 2023 by Paul Blankenship
These are great!! Very knowledgeable and always excellent customer service..??
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June 2023 by Alan N.
The customer service here is excellent. I was working last year, 2 days before Christmas, and I stopped in to purchase a keyhole saw and I was short a few dollars. One of the gentleman that works there paid the difference out of his own pocket..
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June 2023 by Michelle R.
love this place. in several times a week. cant beat the customer service. love seeing the baby chicks!
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November 2022 by Joan Shur
The service staff is always very knowledgeable and friendly. If they don't know the answer to a question they will get another person.I might pay a little more, but it's worth it. They don't try to sell you something more expensive and will explain the positive and negative of different choices. In addition, they file the warranty papers for you and keep them on file in the store.Last but not least, I feel good about buying local from small businesses.
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November 2022 by E Dawg
The staff is always very friendly and knowledgeable. I like how they help load heavy items into the car. I've bought everything from screws and nails to fertilizer and even a lawn mower from them and always was treated like family.
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November 2022 by Debbie Gurga
Love my local store .they always help me with whatever I need .very helpful too
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November 2022 by Joe Buonocore
Best hardware store in Waterbury bar none
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September 2022 by Sandra P.
I have been a customer for over 20 years and I have NEVER had bad service there until now. The first person I spoke with seemed a bit lost so I asked to speak to a manager. I don't know who I actually spoke with but I truly hope he wasn't the person in charge! Someone representing a family owned business should show care and compassion for their customers. Professionalism is probably a good idea too. I will never go back and I don't suggest anyone else does either. Go to The Home Depot. You'll get better treatment and prices! (I am not affiliated with them in any way, shape or form.)
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September 2022 by Michael S.
Found this place on the www. I called the place this AM (during biz hours). No one answered. It left my number and someone called back in about 1 hour. I described the part (primer tube for a hedge trimmer) I needed and was told they the tube and volunteered the price (per inch). Ok, fine. Thanks. I'll be in.First time in the place. Sprawling inventory. Shelves are packed wall to wall. Mulch! Paint! Plants! Etc! Customers? Ok, It's Wednesday. (FYI Red White & Blue Thrift Store a couple of miles away. The lot and the isles were JAMMED!Back at S&S "proudly in business since 1925" The price per inch for the primer tube just magically doubled. Did Biden just leave? Of course I said ahhh, that's double what I was told just an hour ago, and the response of course was, "Well, who did you speak to? I said, "you know that person that never gives their name." Seriously this is my first time here, and I'm thinking of the ol' expression, "You don't get a second chance to make a first impression.Then the owner or manager interjected something less than half personal from the other aside of the room, and I returned the courtesy. Basically, this is your chance to earn my future business, or not. The check-out-person corrected the price. Did you get you're hose sir? Well, maybe. Not sure he really cared anyway.Will not go back here, however, because of the position I was put in having explain why I was right. You just don't do that to customers!Which reminds me of another ol' expression, "Never explain. Your friends don't require it, and your enemies won't believe you anyway."Advice to owner(s): Great location. Consider converting to a car wash.
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August 2022 by Lorrie O.
I went in yesterday to get a hose adapter for my hose that I just bought. Unfortunately my hose is. 3/4 female and my male hookup at home was 1/2. When I walked in I grabbed tape that I needed and asked where the hose adapters would be. A man walked me over to the isle and I showed him my hose and said I needed an adapter and showed him the hook up at my house. Although there were 25 and I'm just estimating but at least 25 different adapters he told me he didn't have any for my hose and asked why I had that on my house ," It shouldn't be there just take it off". I explained it was fused onto the line so I needed an adapter. He refused to help me and I finally put the tape back and walked out. I went 2.2 miles up to ACE hardware in Wolcott walked to the isle found my male/female adapter and was on my way. I can't even begin to express my frustration that I was talked to like I had no clue what I was needing and he calls me names on the way out the door. I will never return to this store and will take my business to Ace instead. I've done business with them for years but never again if this is who they're going to employ to represent their business.
