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July 2023 by Kristyn Mastropietro
Literally called ahead and asked if they had an iPhone 13 in stock. Waited 10 minutes for them to call me back after looking in the safe - confirmed that they had one. Drove all the way out there. Waited 10 mins for them to open the safe again and there were magically no iPhone 13s in there. Complete waste of time. Do not use this location if you want competency.
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June 2023 by Jasmine Rose
Went into this establishment to open a line on an existing account and purchase a phone. I was advised that there was a current promotion for the iPhone 12 if you open a line the phone would be half off. Upon leaving the establishment I received an email from TMobile to log into my account to view new documents. Since NOTHING was explained at the store I opted to log in and realized that the rep at this store electronically signed my signature on multiple documents without my consent or knowledge. It also was noted that TWO lines were opened despite me only needing or requesting one. It also showed a second receipt that clearly stated a second phone was provided at no additional cost that I did not receive or was even aware of as no finance agreement or contract was provided to me. I brought the phone back to the store the very next day to advise the manager of the situation as well as the legalities of signing a contract without someone’s consent and DESPITE this information he still chose to charge me a $70 restock fee and said this was his company policy. I will never do business with this store and I urge any prospective customers to do the same!
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March 2023 by Denise Toure
The store was amazing! Abner, Cristian, Don & the whole crew were literally unbelievable! Abner gave us extraordinary service! I see why they’re ranked number 5 in the NATION! I recommend this store to ANYONE thinking about switching wireless providers! The service was exceptional & I’ll definitely be recommending/ coming back. The experience was amazing!
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March 2023 by genesis sanders
Jeff, Christian , Cristian, jamila were giving me such a great customer service. They were so polite and welcoming. I would definitely recommend coming here
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February 2023 by Jenna Seeley
I stopped in quickly for just a replacement screen protector my S22. As I walked in the store I was kindly greeted by 4 gentlemen employees who were professional and polite and looking to help. They even helped with another issue that Tmobile Customer Service couldn't help with. Cristian, Adonis, Chris Y. and Jeffrey all assisted with the issue. I highly recommend this store.
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February 2023 by Steve K
The BEST T-MOBILE store in the state! "Richie" (manager) is fantastic, and goes that one step further with customer service. His leadership shows in his coworkers! Good people here.
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December 2022 by JEAN-MARK
If you want to get treated like family go here highly recommend 10/10!
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August 2022 by Frances Saukas
Went to the store at 1249 West Main Street in Waterbury, CT to purchase new phones on 7/28. Sign on the door said hours this week (7/26-7/30) were 11am to 6 pm. Arrived at 11:40 am to find the door locked. No answer when we knocked. Two attempts at phone calls went unanswered. Nothing to indicate they were not staffed. Hope they don’t work on commission.
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July 2022 by Soccus H.
Best T-Mobile store in waterbury! They take care of each customer. I would recommend everyone to come to this store
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July 2022 by Tyler Johnson
Mostly customer service was good just 2 little issues. 1) realized never got a receipt for transaction 2) bought a screen protector and rep said they would put it on. Started the process, while I did my transaction. Got home and screen protector not on phone. Would have liked if they said they would do it that they would actually do it. Now I don’t have all the pieces to clean the screen, etc for prep before placing the protector on. All that being said, I would still come to this location in the future for any needs.
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June 2022 by Theresa Salerno
Max is awesome! So helpful &accommodating. It means so much to the older generation to ask questions & not feel "*****
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February 2022 by Angelo Velastegui
One of the worst experiences with T-Mobile. Went to this store earlier in the day, looking to upgrade my phone/plan. Everything went fine, was presented with info and amazing promos. Decided to go later that evening with my wife, ready to upgrade when all the info that I was given was false, no amazing promos anymore, totally different prices from the SAME sales associate. T-moble just lost a long standing customer. Do not recommend this store at all.
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November 2021 by Phoebe Zay
I had a long session with Ken today he was very excellent in his explanations he did everything I want him to do a very experienced and knowledgeable I can't say enough about him he was just a wonderful person and I highly recommended you should get a raise
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November 2021 by jasmine E
I recently switched from Verizon, and Jojo was such a sweet girl who went out of her way to help fix my broken phone. Great customer service!!
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October 2021 by Louis Rochetti
T-Mobile employee was very helpful in transferring Facebook information to my revl 5. Phone.
