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June 2023 by John S.
Customer service reps can be difficult and the store is very busy, therefore what you're looking for may not be on the shelf when you need it.
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March 2023 by Roni B.
Love this place. I've always received great customer service from getting wood cut, to help with paint, plants, flooring, I've never been in a department I didn't get help in. Customer service is a breeze to return things or pay your HD cc bill. The app is kinda sucky tho when they do inventory or when they rearrange items. But that's a glitch all HD's have. I deducted a star for location. It is NOT in the best spot. It's a lil sketchy, especially @ night. Keep your head on a swivel. Situational awareness is a MAJOR thing these days.
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March 2023 by Antonio P.
Spent over $4,000 on kitchen appliances in December 2021. Home Depot sent out installers to set up the microwave, stove and dishwasher. There were issues with the microwave after installation but seemed to correct itself.In February of 2023 the microwave ceased to work. We call Home Depot who sent out a repaiman. The repairman stated that the cause of the malfuntion was improper installation ( vents were not connected). Repair was $298.00 plus tax. When I tried to get remedy from Home Depot was told by a manger that it's 3 months out of warranty and there is nothing they can do.Will not do buisness with Home Depot anymore!
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January 2023 by Skid L.
Careful going there...Some creep will put a fat parking ticket on your vehicle, for whatever reason. Payable to the tax-collector of Waterbury! . Looks like the HD and the City of Waterbury have a deal for cops to enter and ticket civilian vehicles. $ goes to the Tax collector. Wow... dirty pool here. Not to mention the dirty derelicts walking around the parking lot asking for money. Scary situation. Zero security in this Ghetto area of Waterbury. Woman beware! I'll now go to Lowe's
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January 2023 by Rafael Cordero
Excellent service and knowledgeable personnel.
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July 2022 by Edwardo T.
1) Home Depot is chronicaly understaffed. You will be running around the whole store trying to find someone in almost every department. 2) The most sloppy and slip shod service I received was in the doors section in Waterbury. This guy was disorganized and confused, no matter how many times I reviewed the details he kept mis-stating them (more than a speech problem). No surprise, the wrong door arrives at my house. When I called back, speaking to him, went no where, so I had to speak to management. 3) The most overworked is the flooring dept where you need to sit and go over styles & availability. There'll be 3-4 people buzzing around you as you try to complete your orders. The workers are nice & competent but they're obviously way understaffed. 4) Home Depot also doesn't care about the quality of the subcontractors. McFarland is the name of their window blinds subcontractor who will come out to measure your windows for $50. (Lowes charges $35.) McFarland booked 7 weeks in advance. UGH! The blinds arrived & one was 6" wide, like it was for a dollhouse, blinds, 30" long and 6 wide. Then they had to come back to measure again. Then, it took several weeks before I got the correct blind delivered and an installer here. Very shoddy performance. 5) So I tried Bartholomew blinds through the Southington Home Depot.....more aggravation. The phone staff are lovely. I was offered a measurement appt 8-10 or 10-12 or later. I set it for 10-12, it's can't be earlier. This guy calls at 8:08 in the morning saying he's a half hour away. Here's my violin. He thinks he can just show up whenever he wants, so he can take the rest of the day off. I am not interested in working with self-ish, entitled men who try to get customers or their employers to baby them or coddle them. It's infuriating. I doubt I could find a woman who is getting coddled on her job; women work like workhorses. The men in this country are stripping women of their civil rights and right to their own bodies but let's baby them, the poor UNDERprivileged OVERclass.
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May 2022 by Linda N.
I visited Home Depot located in Waterbury on May 17, 2022. Everyone was so helpful and nice. I want to especially thank Khari who offered to load my mulch and soil into my car. I never had to ask, he just came over to help. Very nice young gentleman. Trust me, people do notice kindness! Thank you!
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April 2022 by Anton J.
Rude rude rude and a little bit nasty as well. This store must train its cashiers to be unpleasant and rude and lazy. This isn't about just one trip there I go here way way too often. Tonight for instance I picked up a broken pc of wood from the cull cart. It wasn't orange but obviously broken. Of course no one was around so when I got to the register I told the cashier. She said it's not orange. Yes I know that but that's where it was located and not on the top of the pile. Could you please call the department? It's NOT orange! Yes, I can see that- there was no one back there to ask. Could you please call. This cashier huffs or snorts rolls her eyes and tells me it's not orange.....this goes on and on with the kid from the department saying yes it is to the front supervisor not knowing how to ring it and offering me 50% off. All the while the cashier is still saying it's not orange! This was surreal like a hidden camera thing but I knew where I was. A few weeks prior I had just had surgery for cancer. Of course the cashier doesn't know that but I am visibly using a cane and not well. I put my items on the counter, she looks at them and says "I'm over here!" I didn't quite understand her meaning until she glared down at my purchases a few inches from her. Well, a few inches too far apparently. But still on that registers counter. Unbelievable! Now I'm not very happy and in pain to begin with. So I ask are you serious right now? And she stands there! So I move the stuff up a few inches and yes placed them down quite loudly...and she walks off the register muttering profanities......all this aside I have always had pleasant experiences with the floor staff here. But the register clerks? I could tell you a dozen more!
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February 2022 by Katay smith
Rented a cleat floor nailer and compressor today. Zac was very helpful and showed me how to load the nailer and use the compressor. I also called him twice to ask additional questions and he was very patient and helpful. Really appreciated his help! The woman working there was very helpful also.
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September 2021 by Eileen S.
I ordered a wheelbarrow and they delivered the wrong one. After hours of trying to get the right one I agreed to have them pick up this cheaper model and refund me. They picked it up and a week later I have not received my refund. I've had to open a paypal dispute. They are literally stealing a hundred dollars from a widow. I get hung up on every time I try and contact customer service. Chat will not respond. This is the worst company I've ever dealt with.
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August 2021 by Jim D.
This place absolutely F***s! You know that game manhunt you played when you are a kid? Some of your friends hide and you have to go find them. Well, if you liked that game, you'll love this place! You see, I'm pretty sure the employees have been trained to always be playing this game! Just TRY to find an employee when you need help! I dare you! Most fun I've had since I hooked up a Ridgid shop-vac (only $89.94 at home Depot) to my hiney hole and let 'er rip!
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June 2021 by Adelaida Quiles
Rented a rug kicker for $20. a day, and $38. on the second day. I asked for 1 more day, a total of 3 day and was charged $92.95 which is the total charge for a whole week rental on this tool.It did not say on my contract they would charge a week if I had it for 3 days.I feel ripped off.
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June 2021 by Todd Jimmo
Knowledgeable and friendly
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March 2021 by Albert F.
This place is terrible. Every time I come here I have to wait Over 20 minutes to get help with windows. I already asked 2 associates and I'm still waiting. That's why I rather going to the Home Depot in southington or Lowe's.
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December 2020 by Yvonne T.
Worst curbside pickup service ever. You have to text them to let them know you're there for your pickup. Then answer a bunch of questions and send the text. Did that. Waited 20 minutes.....nothing. I then called the store hoping to get customer service dept. Phone rang for 10 minutes. No answer. Finally my husband went in the store and got our merchandise. They said they never got the text I sent. There should be a specific phone # for curbside pickup so you can actually talk to a person when you get there. That's how other stores do it.