-
January 2024 by Tiffani Burch
Staff just chats amongst themselves. There were no sales happening. No music no trying to show any products or asking if needed help. Boring.experience. so quiet no customers and still no.one greeted me until I greeted them
-
January 2024 by Madyson R
I’ve been to both Waterbury Brass Mill Torrid, and Westfarms Torrid, and Brass Mill store is superior!Much bigger store, less cramped and chaotic.I’ve found my favorite store, as slow as brass mill is I hope this store stays! ?
-
November 2023 by Jess G
Love their clothes and the sales are great when you’re an awards/loyalty member. But the Waterbury location is very poorly staffed bc several times I’ve stopped at the mall during “business hours” and their doors are locked. I will no longer bother with this location my time is valuable
-
June 2023 by Lara Chamberlin
I was surprised with the assortment of clothes from which to choose from and i liked the quality.The store clerks were very helpful and friendly.I managed to buy an 80 dollar item for 15 dollars and i had 10 in rewards!I was shocked frankly i only paid 5 dollars!They always have deals of some kind in the store and online.My biggest issue was the mall itself. There were just men who were meandering around the mall and it made me feel a bit uneasy.At the Waterbury Mall, the Torrid store is downstairs and to the right as you go through the Main entrance.Like most malls, Waterbury has lost 2 anchor stores, Sears and Macy's and it is a shame! We frequented both.I avoid the malls now, but i did enjoy my trip to Torrid.
-
February 2023 by rocky kimbel
Desired items not in store. $90 t-shirts excessive. Hard to feel good about the price of items.
-
January 2023 by colemanangie
Would like to have better shopping experience in the store instead of being referred to online purchases
-
December 2022 by Devitree Jalaludin
Love to shop here for all my bra needs ❤️ ?
-
September 2022 by Stephanie Lange
The store manager Ashley was very unprofessional. I’m a frequent shopper of torrid and I’ve never had a problem with the other girls besides her. Almost about every time I come into the store she’s talking on the phone or walking around with her headphones in doing nothing while the other girls work. She comes off very rude and always with a stank face. I don’t think that’s a very welcoming face to see walking into the store, if someone if that miserable about their job maybe they shouldn’t work there
-
June 2022 by Nettie Sarro
Ashley the store manager was so knowledgeable about the store products, especially the fact that my daughter and I were Bra shopping, and that is one of the hardest things to do. She was amazing. I'm going to bring my mom to her. Oh and we bought 7 bras and like 15 panties !!
-
April 2022 by Aaron DeMarest
I am not a shopper at Torrid (I'm a guy) but my fiance is. My fiance is visually impaired and every time we return to Torrid in Waterbury, the staff is always so kind and helpful. That means so much because they really go the extra mile to make their customers feel welcome and comfortable. Their styles are always hip, and they have so many options for a variety of body types. Hats off to Torrid Waterbury and their staff!
-
January 2022 by Eddie Vendetti
Love my plus size girl!!!
-
December 2021 by Lawanda Pribnow
Love their Bras offers many sales throughout the year. If you need a size DDD or better definitely check them out.
-
August 2021 by Fran Vitali
Omg I am so happy with this store. They were so nice and helpful and made my shopping so nice.
-
August 2021 by Richard Stillson
Attentive but not pushy sales associate led to very good bargains and a nice outfit under $50
-
August 2021 by Kristine Rizzo
Awesome style for big girls but pricey.