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January 2024 by Ron Vollen
Yesterday I was driving a U-Haul trailer from Massachusetts to Virginia, and the trailer lights went out. we stopped at U-Haul Waterbury Downtown, and the young lady behind the desk stopped what she was doing and helped us assess the problem. They don’t work on trailers at this location, so she then directed me to the U-Haul in Naugatuck where they may be able to help me. They did; and I’m appreciative of her assistance in assessing and assisting with the situation.
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January 2024 by Rebecca Lord
Very quick service and they explained everything throughly. I appreciated the staffs sense of humor and smiles. Especially Efrain, Tania, and Paola, they were cracking jokes and reassuring my boyfriend (who had never driven a uhaul) that is would be fine. I cannot recommend their service enough and certain will be using this location again if I ever need to move anything. Thank you for the laughs and ease of service!
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November 2023 by Kevin Calitri
Rented multiple trucks/vans from them, reliable, professional. I'll continue to use them
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November 2023 by Yisroel ross
i use uhaul a lot i am a regular yesterday the lady working the counter yesterday deserves a prize she did an amazing job for being alone
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September 2023 by Inanca Blake
LAURA B is very unprofessional and just ripped me off. I waiting on mangement to return my call since she stated management told her to take my money instead of resolving the issue
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July 2023 by Bonnie “Cookie” Pozarlik
This is the best uhaul I've ever worked with
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June 2023 by William Santiago
One of the better spots from which I've rented truck. Staff helpful although I opted for self check in and self drop off. The vehicle itself was not the newest or nicest one on the lot, but that's entirely luck of the draw from the app, I suppose.
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May 2023 by kkehndrahh
Make sure to take pictures of the gas gauge before you return your truck or else they’ll charge you for a fuel service fee. We filled up right before returning it and it was at a 1/4 tank, which is where it was when we got it. Still were charged a fuel service fee and gas, we can’t prove anything because we didn’t take a picture or have the receipt, just the bank charge.
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December 2022 by pastrana37
The staff of this u-haul location was very helpful & Profesional,The Process to get my Rental was very quickly,Also They Help me to Get The best rental need,ThankU
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November 2022 by Keith Greenwood
Great deals they take a load deposit charge it up front fee and buy the mile and you got to bring it back with a full tank it's a pretty good deal when you're in a pinch
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October 2022 by Jeries Nesheiwat
This is the worst U-Haul facility I have ever encountered in my life. They are unprofessional and dishonest. They charged me twice for rental and insurance when I only had the truck for 5 hrs. Pls avoid this place. This place needs to be investigated by the attorney generals office for misrepresentation and decieving the public.
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October 2022 by LA Be
So I have mixed feelings about this location. First off Shay is awesome. However, I reserved a 10x15 unit for my aunt and when she went to pay for it they gave away the reservation. Second off, this is not a “Climate Controlled “ Facility as you can see from the pics. There is water on the floor and the manager was even on the same floor and left it. They won’t even compensate the customer for the lack of no Climate Control for over a week. Those who are renting are paying for a Climate Control Facility. Next stop is the Better Business Bureau. This is ridiculous that first there are issues with using the website to pay the storage unit, next they give away units and then they falsely tell you it is a Climate Controlled Facility. Lies, Lies, and more Lies!
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August 2022 by Deborah Curcurato
My friend was stuck inside this location and the General Manager Robert Gonzalez who has his name and number posted to call for After Hours Hell, would not answer. My friend tried repeatedly and even left messages and he never called her back. This location IS NOT CLIMATE CONTROLLED as they promote and tell the public. The inside facility is well above 90 degrees and again the General Manager has said that the Air Conditioner is broken and they are waiting for a part, that was in June now its August. What’s the excuse??? As a manager how can he even think this is acceptable or ok? When my friend did finally make it out she tried to still follow the policy and swipe out not to lose access and it was DENIED!!! Come on people this place needs to be investigated. Where is the State of Connecticut?
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July 2022 by pacman king
The absolute worst one I been to charge me 140 dollars for 65 mi there and back charges 4 additional charges they don’t tell you about and one of they employees charge me for the wrong truck and they still charge me even though they told me he messed up don’t ever come to this one never ??
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July 2022 by Be Bent
So I have mixed feelings about this location. First off Shay is awesome. However, I reserved a 10x15 unit for my aunt and when she went to pay for it they gave away the reservation. Second off, this is not a “Climate Controlled “ Facility as you can see from the pics. There is water on the floor and the manager was even on the same floor and left it. They won’t even compensate the customer for the lack of no Climate Control for over a week. Those who are renting are paying for a Climate Control Facility. Next stop is the Better Business Bureau. This is ridiculous that first there are issues with using the website to pay the storage unit, next they give away units and then they falsely tell you it is a Climate Controlled Facility. Lies, Lies, and more Lies!
