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March 2024 by Emily Etesse
June absolutely ROCKS! She made getting our passports renewed easy breezy. We are June fans!
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March 2024 by heaven wilcox
I have a lot of issues with this post office, but being that is the main hub are all the post offices in the town. It is my only option. I come here daily for business. They have one guy at the window who also handles passports these passport appointments take from what I’ve seen 35 to 40 minutes. Meaning the people who are there to use the mailing service are waiting 30 to 40 minutes in line. What’s so messed up about this is the manager walks out asked if he can take anything for drop off that is pre-labeled, daily , but refuses to hop on a register to help the line of people trying to ship. If they aren’t going to hire a different person to do passports, the manager should at least pick up the slack in the lobby especially while the one and only rep is busy doing a passport service. It’s extremely frustrating sitting in line every day for 30 to 40 minutes. And every day I hear all the other customers waiting in line for extended periods of times very frustrated as well. I really hope they figure out the situation soon as I waste about 45 minutes of my workday standing in line! Hi, your help or the manager should step up simple
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February 2024 by Richard Montano
This place had rude staff and hates the constitution
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February 2024 by Scot Hammond
The supervisor at the PO seems to think she's an authority figure. News flash lady you are public SERVANT. You are need to learn your job too.
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February 2024 by Lilah wilcox
The place is extremely slow. They barely have any employees every time I’m in there it’s like standing in line at the DMV because they are taking passport appointment at the regular postal window. Meaning you’re waiting in line for somebody to be coached on how to fill out their paperwork and submit it which takes a very long time. The manager is no help at all, and I’ve seen him many of times, just looking at worked who are Overwhelmed. The line is always out the door and be prepared to be waiting for 20 minutes at least on a normal day. They need to open more windows or figure out a different way to process passports. As a business owner or regular person, I shouldn’t have to wait in line 20 to 40 minutes daily just to mail my items that are pre-stamped. They really need better solutions. Also stafff has very very poor hygiene. You can smell him through the window it’s very disgusting and nauseating, watching the dandruff, fly all around him ON TOP of the smell and dirty work uniform. Oh, and as I’m currently standing in line right now, there’s about 10 people behind me and I’ve already been here for 12 minutes
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February 2024 by Fantisha Sherifa
I'm here as we speak, it's a line and I have been here for 15 minutes. One clerk working. This is ridiculous!
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January 2024 by Helen Margary
They weren't providing money orders services. That was a real inconvenience. Along with the half hour long line before finding that out, every thing else went well.
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December 2023 by tiya B
Let’s talk about a poorly waste of time. Took up so much of my time that I ended up getting a ticket that I’ll have to pay the city to poorly do their job also. It’s better to go to any other post office in Waterbury than downtown!! Read my comment so you don’t waste your time and money.
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December 2023 by Duddy
Worst service ever. Lady behind the counter is extremely rude and had to wait in line 30 months just to not get my appointment done
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December 2023 by Kelmarie Lara
Waiting in line for one hour. Is almost Christmas and they have one person in the window taking care of a line that is extremely long. Poor management it seems like they don’t. realize is almost Christmas.
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December 2023 by Brittany Bogan
The customer service rep Jomaris was very helpful over the phone. She called me regarding a claim that I had put in through the post office. She then stated when something changed in the system she would call be back to follow up. She definitely called back 2 days later. Jomaris went the extra mile in helping me. She was very pleasant over the phone. She definitely should be recognized for her hard work and dedication to the team! I thank her for following up and assuring my package was delivered! :)
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December 2023 by Al Forino
I had an appointment with the passport service at USPS on Grand St for12:45 this afternoon, because the US FBI website said I could have my electronic fingerprints taken there for a background check. So I get there at 12:30 and go the the passport office, which is locked with a sign telling me to check in at the retail window. Well it’s lunch time so there is a line of 12 people. There is only one agent working so the line takes over 15 minutes for me to get to the front, just as a second window opens. When I say that I am there for fingerprinting,I am told that their electronic fingerprinting machine has been broken for months and they don’t expect it to be working for many more months. They say that the USPS website really needs to take Waterbury off it’s list for E-fingerprinting. I am told I need to go to New Have for this service! I wasted two hours today going somewhere that shouldn’t be on a list. The fact that the MAIN post office in Waterbury has only one window worker at lunch time is ludicrous, let alone the inability to obtain a service that is advertised. No wonder they are always going broke!
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September 2023 by RICARDO DE CARMO
This post office have not respect with the people, 3 person in line waiting 35 minutes each time, nobody went to do big service only drop envelope and one person dropped a box and just a attendant for to do it and he going for backstage and delay a lot for back he looks like doesn’t have any rush to work!
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July 2023 by John Stewart
Mentally ill mascist women work here who lie on police reports and hate men with cameras.
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March 2023 by Jennifer Waters
John, the mail carrier for the Reidville Drive area has been by far the most pleasant carrier we have had. He is helpful and always answers any questions we might have. You can almost set a watch by his consistent deliveries. I imagine being a mail carrier is a bit of a thankless job, but his service is appreciated.
