-
February 2024 by Blanca’s Viejo
Kenny help my family and I get our passports and was very helpful. Thanks Kenny
-
January 2024 by Margie D'Adamo
Kenny was exceptional in his customer service! I have never met anyone so kind and competent at his job. He helped me get my passport, mail some packages, and guided me in purchasing stamps. I am very pleased and think that Kenny must get a raise because no one works like him. It was a nice change to have such a great experience.
-
September 2023 by Michelle Worsham
The worst experience at Lakewood Rd Post Office in Waterbury with a big tall older guy who is old enough to be my grandfather. I simply asked him to make a copy of some important Government documents and he said:”what do I looklike Staples?” The sad ? part is he doesn’t even know how to copy correctly, it was supposed to be double-sided. He would have been better off saying: “we’re not able to make copies here.” I then asked him to give me a receipt for my envelope going to DSS and he said: “I can’t give a receipt, there’s nothing to give” which is such a lie because when I go to my regular Post Office not only do they give me a receipt but they also stamp my mail being that it is time-sensitive. So this man clearly doesn’t know how to do his job & doesn’t want to do his job. I think it’s a great idea to give this man a refresher course on how to treat customers courteously. I will never set one foot in this Post Office again from now on I will go to my own where I always go on Wigwam Ave where I’m am treated with dignity and respect.
-
September 2023 by Kevin Campbell
Came to pick up mail for my mom and while I was waiting there was arguing coming from the back office. It was unprofessional and I learned the woman yelling was the supervisor. She was so aggressive towards the employee & kept calling him a snitch & made threats towards him. I will never come here again
-
April 2023 by EA
Kenny was an excellent, wonderful, person! He was very skilled and talented! His work is appreciated and is beyond! He was very quick with passport photos as well as going through all the applications we had! We were in and out of the door in less than 1 hour!I would definitely recommend going to this postal office and asking for him. He will take care of any questions/issues you might have! He will guide you through the whole process! I wish every person at any place had that positive attitude towards their job and their customers! DEFINITELY WOULD GO TO HIM AGAIN! THANK YOU KENNY!
-
April 2023 by Arly Paulino
Kenny helped me with my passport and he was the nicest person ever!
-
March 2023 by Your Friendly Neighborhood Dinosaur
Kenny and Calana are both amazing, patient, and friendly.
-
February 2023 by Al Cost
Oh my god this is the worst post office everMy wife and I were trying to track a packageAnd we call grand Ave and however answer the phone gave us two wrong numbers then when we called back they didn't want to pick up so we called this one and to my surprise no help .never have we experience anything like this . You guys need some serious training. And I gave one star because I had too but in my experience with this post office is at zero stars make that negative 5
-
July 2022 by Katherine Abreu
Kenny was AMAZING! Before coming here, we went to a post office in Prospect and had a bad experience. We were just trying to gain some information on renewing our passports. I ended up setting up an appointment and Kenny was very helpful. The other post office made it seem like my fiancé didn’t need an appointment but Kenny guided us in a right direction. He didn’t have an appointment but was still assisted. Even though it only took a few minutes, Kenny didn’t mind helping out. While at the other post office, we were just sent away with the wrong application. Super grateful for the staff here!
-
July 2022 by Tiffany Lev
Kenny offered great service and a welcoming environment. I normally have really bad experiences in post offices but Kenny really went above and beyond to be the most resourceful and friendly. Will be coming back because of him!!
-
July 2022 by Alyssa Lawlor
John was great! Very helpful with the entire passport process.
-
May 2022 by John Dutch
Pretty good, but can get busy fast and the hours don't work with most people's schedules.
-
April 2022 by Lowell Bentley
I am appaled that you would call the police on someone using the constitutionally protected action of filming in any federal buildings. Your town is now a joke.
-
April 2022 by Chad S.
Supervisor Karen and the Karen in the blue shirt need to be fired immediately. Their rampage and Failure to follow their own Poster 7 rules about filming in public areas will cost all US taxpayers millions in settlement and legal fees. They called the police to have a citizen who pays their salary put in a cell unlawfully. Because they did not want to accountable.
-
March 2022 by Shane Seebeck
I am absolutely disgusted with the workers lack of customer service. This location should be ashamed of itself. I will be contacting corporate to specify my horrible interaction with the reps here. 0/5 stars.
