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September 2023 by Nowshin Tabassum
wasted my time for a whole hour, if you have a problem don’t even bother calling because it took me 3 days to get a reschedule due to the fact they let phone ring then pick up and hang up. Literal lazy people working the auto care front desk. Do yourself a favor and just go anywhere else that isn’t waterbury.
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September 2023 by Ruben C
Horrible!!!! DONT WASTE YOUR TIME!!!Over 2hrs to have 4 tires put onService: Tires
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August 2023 by R J
Orlando was fabulous! Very knowledgeable and answered all my questions. Did a great job. I went to Firestone twice before coming here, and both times Firestone left me with unbalanced tires. So glad I went to Walmart. Orlando fixed the problem!
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August 2023 by Md Siful Mollah
Wasn't very good experience, I have changed all 4 tires, and when I came back home I found driver's side front wheel is flat, so I had to visit next day again to fixed it.
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June 2023 by some Gal
Still waiting for tires. They said my tires to the store. I have been 4 times already and no tires. They need to make this right!!!!! Staff don’t know what they are doing. And have a hard time using their own computers to book appointments. 2 1/2 weeks. Still waiting on tires for my car!!! UNACCEPTABLE
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June 2023 by David Gonzales
It would have been nice to know they weren't doing oil changes today when the worker saw me standing there fifteen minutes before the center opened
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April 2023 by Keven Montanez
Left on hold for a hour , terrible service, should fire the entire staff immediately before Walmart loses business
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March 2023 by Kayla Dee
Don't bother making an appointment..you'll still wait 2 hours..and they dont communicate anything
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December 2022 by Christian Coggins
Staffing is always so slow. You will be standing in line for 10 minutes with a rude associate (if you aren’t standing in line for 20 mins while they are away from the counter). You can call this location anytime, they never pick up the phone. Once you do get your vehicle on their list, you are still waiting 1 or 2 hours for the vehicle to enter their shop. Got an appointment? That means nothing to them. I have been here before, and am currently sitting in their waiting room. I had an appointment for 10am, it is 11am and my car isn’t even in the shop because “they had an appointment in front of me.” The services at this location are extremely below the level of professionalism I would expect from any mechanical shop. I will never come here again. It is so bad I am tempted to walk out with the tires I purchased an go to another location. Word of advise: DO NOT GET YOUR VEHICLE SERVICED HERE.
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December 2022 by Craig Mendonca
The manager there is very nice, but they are way understaffed for the number of appointments they book leading to some long weekend wait times.
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October 2022 by rob06515 handy
What a terrible experience I had here. Not only was the staff rude, they had the music blasting in the garage with all bays open with the guys outside smoking cigs. I thought I pulled up to a bar with the noise blasting!!! Inside was worse, I reported seeing a wallet that a customer must of just left it accidentally. I tell the two woman about it and one comes around to retrieve the wallet, it was a credit card type with the Drivers license exposed through the outside sleeve with a plastic cover. (There is no reason to open up this wallet since all information can be viewed through the plastic window on wallet. The woman started going through the entire wallet, looking at the cards and CASH!!! I reported this to Management and I was not comfortable with the response I received, so I informed the Police Dept. I walked out, I was not going to dare purchase anything from this dept because I wouldn't know if they might write down my credit card number or not? Lack of Management and or Training. Unprofessional
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October 2022 by Luis Rodriguez
People come in EXPECTING DEALER SERVICE at BARGAIN prices...also it brings the worst condition cars looking for CLAIMS...comming from a TECH WORKING THERE...
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September 2022 by Cigar B (Cigarbuddha)
The manager was very nice and professional. It’s a shame he doesn’t have enough competent staff to support his department.I left a 1 star review because they forgot to install my windshield wipers while having my tires installed. I was quoted a price for the windshield wipers prior to installation. I informed them the wipers were not installed, I had to go through the entire waiting process for installation and when I was about to pay for the wipers I was charged more money.I mentioned this to the young man that the price he wanted to charge me was different from what I was quoted, and he didn’t want to verify or rectify his mistake.Walmart, if your auto service department is that busy, hire more competent and qualified people so the auto service manager can provide customers with better service!
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September 2022 by Pamplona Gaming
Horrible, appointments don’t exist, slow service, the only good thing is the person that took care of me and said it’ll only take 45 minutes and it took 4 hours because they kept taking cars before me when I had an appointment. Never again
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September 2022 by Tee Jay
This place is horrible. I came in at 3:00 to have 1 tire changed on a rim, not even on the car. It's now 5:30 and there's hardly anyone here. Never again.