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October 2024 by Brian Jankowski
If I could give Webster a zero star review, I would. One mistake from any vendor, and Webster will hold your money hostage in a pending state, not for days, but for weeks on end. You will call and tell them you need your money to pay bills, and buy your child diapers and formula. They’ll tell you that there’s absolutely nothing they or you can do. As if the system itself is completely beyond controlling. Webster will screw you at some point, do not bank at Webster.
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October 2024 by Sally Moran
Once Sterling took over Webster Bank it’s been down hill customer service. Communication is awful. Fees are constant even though I have a lot of money in my accounts. Attitude is they could care less if you leave. Really disappointing.
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September 2024 by Marcos
The bank treated me like a criminal!!! I am a disabled American veteran who had a top Secret clearance. Just because I am Puerto Rican doesn't mean that I am a thief.
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August 2024 by Sofie Swann
What happened to this bank? Literally the worst now, worst customer service, worst systems, worst everything. Closing everything out and moving to a bank that is able to keep up with modern technology and can spend money on hiring customer services reps who are capable of servicing customers. Even a one star rating is more than they deserve.
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June 2024 by Morten Soerensen
I have now tried for two weeks to get my funds from a matured CD transferred to me. Phone calls, in-app messaging - all completely useless. No customer service, except arrogant "tough luck" style reaction.
I am advising their Legal department that I will be filing a formal complaint with the OCC today.
Stay far, far away from Webster Bank and its associate, Brio, unless you want your money to be tied up well beyond the agreed upon term of your deposit.
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March 2024 by Smokes Alloy
Don't do it. Webster/Brio will massively tie up your funds and charge you high fees for it. Once they show ACH transfers inbound clear and funds available, if you try transferring any funds out, there are additional holds placed on the originally cleared funds, as well as the transfer holds, making your available balance negative.Then transfers will fail due to lacking "available" funds, which were available at the time of transfer. Each fee for this is $35 and they do retry failed transfers without checking if the funds are currently "available".Then they will likely flag your account, request additional verification documents, and the account will be suspended for who knows how long until they get around to processing these documents.There seems to be good potential for a class action lawsuit against this bank - Brio/Webster.
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February 2024 by D Rogers
After the merger with Sterling the banks Customer Service is awful and its electronic payments system is a joke. After months of complaining I'm closing my account. Would give this zero stars if I could.
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January 2024 by Carol R.
Service terrible . Yesterday I went to SBY branch to cash 8 ee bonds. The bank was completely EMPTY. I am 82 and visibly disabled. I also have over $100,000 in this bank. They made me schedule an appointment and make another trip the next day. Their website is also terrible since they made changes. No one should have to go through a rigamarole with banking services. Worst bank, I am taking my $ elsewhere tomorrow.
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December 2023 by Olga ..
Awful Customer Service - EricJust talk to a customer service ( 800 number) and asked him a simple question: how to write a comment on the check, using online banking. He needs to know my SSN. I asked him to identified me with a different questions. He refused. When I asked him how I identified him when I'll complaint, he said his name is Eric.The worst customer service. Can you call it customer service?!?!
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November 2023 by Nora Wheeler
I have a mortgage with Webster and they did not pay my homeowners insurance. When they sent the new escrow, I saw that they just left it out. I called. They said they made the error and would fix it. Never heard back. Got a notice from the insurance company that they were cancelling my insurance. Called the insurance co and they said they had talked to Webster bank, had the RECORDINGS to prove it, and they had made it clear the payment had not been made. A month later, they still haven't fixed the escrow and I had to pay the insurance myself.
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October 2023 by H-D F.
Webster Bank merging with Sterling Bank has been a nightmare for longtime customers.After 30 years with Webster Bank, with my loan in exceptional standing (never a late or missed payment), charged me a late fee for my loan payment being late one day. Then, they reported me to the credit bureau on the same day.The "new" Webster's goal is to screw over customers at every turn with fees and fines. Every loan has a grace period of a few days after payment is due, but they want to destroy their customer, ruin their credit scores.The worst banking experience in my life since the dreaded Webster-Sterling conversion.
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October 2023 by Gary S.
You used to be good. Not anymore. Your online & mobile app recently went from a 10 to a 1
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September 2023 by Peter F.
Pathetic Bank they changed their online banking so you can no longer see any activity on your account. I can even see my last paycheck which makes no sense why they are hiding your personal details from you the owner.
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September 2023 by Gabe Cabrera
I have just dealt with the most incompetent Customer Service people at Webster Bank - via phone Customer Service. For almost 1 month I have called Webster’s Customer Service and have received the worse service I have ever had. The first call told me erroneous information and told me to re-set up two Bill Pays that had been “lost” since the Sterling Bank system’s conversion. Wrong! They just weren’t visible online. I called again to correct the double debits, was told by someone who couldn’t speak good English after 30 minutes or so that she would reverse the transactions. Never done. Called back to check on the status of the reversals. I was then transferred FIVE times - the final time I was transferred to Dollar Bank!!! I have nothing to do with a Dollar Bank. The total amount that was erroneously debited from my accounts is substantial. I went to my local branch and dealt with a knowledgeable person who, hopefully, is getting my problem corrected. Webster Bank has outsourced their Customer Service responsibilities to totally incompetent people who don’t understand English and certainly can’t speak it. It’s too bad that Connecticut’s one remaining large commercial bank has gone down this highly unsuccessful path.
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September 2023 by Nicholas Dukharan
I have been banking with Webster in Waterbury for many years and came to love this branch. The staff and service is amazing sometimes busy with hard parking but with the location it is expected. I would highly recommend speaking to Normaris or Luis for any questions or help. They are extremely helpful and willing to answer questions or concerns you have. 10/10
