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February 2024 by Eric M.
External Accounts Transfer restrictions are absurd. Brio Direct powered by Webster Bank is an online & mobile savings account . They blocked my ability to transfer external funds because they are asking for my id and statement from BofA. I provided my id when opened. I told them TWICE. Delete/forget the BofA account. Allow me to transfer my funds to my other accounts. I will no use BofA. They still saying they need the BofA documents while I'm telling them I will not use it. They still have restrictions in my savings account to do external transfers. Now, because of their fault I'm late to pay my credit card. So I will have to pay interests, charges & penalties. Poor service. Solution: Remove the restrictions to do external transfers.
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February 2024 by Kevin C.
They make it very hard to get your money out of their bank. I had a contractor who wanted to be paid with Zelle, and my other bank didn't have Zelle, so I transferred $5,000 into Webster because they promote the fact that they support Zelle. After setting up my Zelle, it was frozen/restricted. I spent 90 minutes on the phone with them trying to get the restriction lifted...they sent security codes to my phone several times, to my email, asked me security questions, asked me for all my personal information, repeatedly asked me to hold while they lift the restriction. finally they said I have to come into the bank personally....while I was traveling to the west coast. So I tried to transfer the $ back to my other account, but they wouldn't let me do that either. My other bank approved the transfer immediately, but Webster said I have to wait 3 days, to verify the other account, but telling them the amount of some small withdrawals. Those withdrawals were made the next day, but I am still waiting 2 days later for them to allow me to verify it. No one on customer service can help me. Banks make money by keeping your money deposited, so Webster does not want it coming out of your account.
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February 2024 by Nino P.
I had a terrible experience with Webster. I was trying to get a business loan and I provided all the required information. However, they didn't get back to me for a month and I tried contacting them via phone and email. I received a generic email stating that the person I was dealing with was absent or had quit and to contact other parts of the company. I called three times and the representatives said they would submit a ticket and I would hear back but I never did. They claimed that they didn't know who was in charge of the business department and whom they could connect me with. They advised me to call local branches for support and find out who their local business manager was, because they didn't have any information in their system. I strongly advise against doing business with them.
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January 2024 by Steve M.
The customer service personnel are disrespectful. Would not rollover our IRA unless we come into a branch. We don't live in ant of the states they do business
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January 2024 by Carol R.
Service terrible . Yesterday I went to SBY branch to cash 8 ee bonds. The bank was completely EMPTY. I am 82 and visibly disabled. I also have over $100,000 in this bank. They made me schedule an appointment and make another trip the next day. Their website is also terrible since they made changes. No one should have to go through a rigamarole with banking services. Worst bank, I am taking my $ elsewhere tomorrow.
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December 2023 by Olga ..
Awful Customer Service - Eric Just talk to a customer service ( 800 number) and asked him a simple question: how to write a comment on the check, using online banking. He needs to know my SSN. I asked him to identified me with a different questions. He refused. When I asked him how I identified him when I'll complaint, he said his name is Eric. The worst customer service. Can you call it customer service?!?!
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November 2023 by Thato Malatji
Terrible Services, the bank is packed but there’s only 1 person working at the teller
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October 2023 by H-D F.
Webster Bank merging with Sterling Bank has been a nightmare for longtime customers. After 30 years with Webster Bank, with my loan in exceptional standing (never a late or missed payment), charged me a late fee for my loan payment being late one day. Then, they reported me to the credit bureau on the same day. The "new" Webster's goal is to screw over customers at every turn with fees and fines. Every loan has a grace period of a few days after payment is due, but they want to destroy their customer, ruin their credit scores. The worst banking experience in my life since the dreaded Webster-Sterling conversion.
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October 2023 by Gary S.
You used to be good. Not anymore. Your online & mobile app recently went from a 10 to a 1
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September 2023 by Peter F.
Pathetic Bank they changed their online banking so you can no longer see any activity on your account. I can even see my last paycheck which makes no sense why they are hiding your personal details from you the owner.
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September 2023 by Nicholas Dukharan
I have been banking with Webster in Waterbury and I have come to love this branch. The staff and service is amazing; sometimes it is busy with hard parking but with the location it is expected. I would highly recommend speaking to Normaris or Luis for any questions or help. They are extremely helpful and willing to answer questions or concerns you have. 10/10
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August 2023 by Rae M.
I've had Webster for over 20 years. Never had a problem with them. Always gave them excellent surveys when they emailed me. Recommended them to family and friends etc.... That being said, now that they bought Sterling and updated everything, apparently their customer service also, they are absolutely horrible! They update and don't tell the customer their electronic payments may be sent out by check so the creditors will get it wells weeks later, if at all. They send it to a completely incorrect PO Box. Then when you request a copy of said check, you cannot get it instantly like other banks. I was laughed at, hung up on, passed around to departments that I didn't need. I spent many hours only to be told I can't get the check for over a week. Putting my payment investigation in jeopardy. I am extremely disappointed and I'm sure the really don't care. If I could give 0 stars I would, that's how upsetting all of this has been.
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August 2023 by Jeff B.
It was good until the buyout. Still can't get online banking. Tech support is in India and can't get to speak to anyone I can understand. Two weeks now and I am fed up. Currently in the process of switching all my accounts to another bank.
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April 2023 by Dario E.
Several months ago, I opened a CD with BrioDirect, now owned by Webster Bank. The CD with lots of my dollars matured on April 16, 2023. I called yesterday, April 17 to close the account and have the funds sent either back to my bank account where they came from or to have a check sent to my New York address, which the bank has on their file. This is when the nightmare started. The person I spoked with asked me the typical verification questions, my phone, e-mail, address and four digits of my social. After that, she said a code will be sent to my phone, a few seconds later she said that did not work and she will need to ask me five questions. Some questions were stupid, like remembering the plates of my cars, but still I know I answered them correctly. The person told me right away thay I failed and I had to wait 24 hours to call again. I told her this was not aceptable and I wanted to speak with a supervisor. She said the supervisor acll me in about 30 minutes. NO call after two hours, so I called again. This time I was told I could go to any Webster bank branch and have them close the account and give me a check. I went to the Lexington Avenue branch in Manhattan and was told they could not help me because it was a Brio Direct account. I asked one of the managers there to call Brio so they can verify it was me and close my account but the person at Webster was told the same story, they just could not help. I was upset and called BrioDirect myself while at the bank. The person I spoke with refused to speak with any of the Webster employees to verify my identity so she gave me another set of five questions. I answered them correctly again and she told me right away I failed and will have to wait 24 hours and that was the end of it. No further explanation. A Supervisor called today and it was the same story, so far three days and they refuse to close the CD and give me my money. Stay away from this bank, it is a scam.
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April 2023 by Mark B.
Just left The Meriden in Connecticut branch absolutely despicable I was treated rudely and actually they raise their voice to me. Great banking I could see by your other reviews that you treat everyone this way
