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January 2024 by Mert Mercan
Rude people. Very bad customer service !!! Go to different location
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April 2023 by Alex Pierrorazio
Made an appointment a week in advance to open a new account. When walked in they made us wait 45 minutes and once it was our turn to go in they took in a different couple that walked in after us. Poor service and communication.
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April 2023 by Jeanne Fontano
Was in like for 35 minutes with 2 people in front of me, the tellers were chatting so much with each customer about personal stuff that I ended up leaving.
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January 2022 by Natcam Spooner
Exceptional customer service from Monica Brandy!!! Very warm, courteous and hospitable!!! She makes my visits worthy!!! Thank you Monica! You're Wells Fargo's face!!!
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May 2021 by Kevin Hartman
ATM is always down and then they have the nerve to charge ATM fees if we don't use the bank ATM.
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March 2021 by Michelle R.
I prefer this branch even though its over my town line. They are always very accomodating, no matter what their situation. Today was the last day they were issuing temporary cards: called 1-800 line because I found questionable charges so they stopped the card.When I asked how I would be able to make purchases they said youll receive card in 5-7 business days, but if you want a temporary one youll have to go out to branch & its last day to do so,since they are eliminating this feature at the branches. Glad I picked this one, they took me without having made an appt. The last time something like this happened in the Wolcott branch, Head teller was annoyed that I didn't know I had to make an appointment & told me to go & wait in hallway near door. There was not 1customer in there. I was told I would have to wait bec she was waiting for an appt,& I asked how long would temp card take. She said a few minutes. I said, well given that your scheduled appt is not here can you accomodate? She had this face on like she wanted to roll her eyes but she gave in, however I was very uncomfortable being there. I explained to this branch that I wasnt sure how to make appt, & tictoc, they would be closing soon so I ran over. They said its best to call local branch as opposed to online because its unreliable. So now I know! and my crisis of not being able to go grocery shopping was averted.
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March 2021 by Mari Sanchez
Customer service very bad. I was literally on the phone with a banker crying and they said they would return my call but never did. They disregarded my concerns and cared less about it by not addressing it or even having the decency to call me back. This bank should hire more professional employees that ACTUALLY care about their customers.
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March 2021 by Cbd Climate
This is unfair to our community especially now with all this covld19 try to get a bank check to pay my taxes for my property and they was charge me $10 to get a bank check so I had to get all my money cash to not pay the $10 this is why I credit unions and online banking are winning
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September 2020 by Donette Ross
The bank was customer friendly. Doing business here was great my check was despoited and my money was available. Social distancing was practice and mas wearing was a surety.
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May 2020 by Erica Boss
Staff is very rude and only there to collect a check with out giving any proper customer service. Asked to speak w branch manager Marco Zuniga and he's just as worse! Tried to explain to the man I may had missed there phone call making preparations to bury my grandmother and he told me "o everyone going through something, not just you" heartless inhuman statement. So I called and made a complaint, now TD Bank, here I come
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April 2019 by Ervin Landers
love them
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January 2019 by abdul 392
Always there is a line and two tillers to serve ppl !
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December 2018 by NATALY DENIZ
If I could give 0 starts I would. The teller that helped me had no idea what to do. First she told me over here when I was waiting in line instead of an actual proper greeting. I was withdrawing money inside instead of at the ATM because I'm waiting for my new card to arrive. I walked in, gave her 2 federal forms of ID and then she said she couldn't give me my money I wanted because "the deposit that went through doesn't have a hard check attached to it". Well its saying it's available online and if I had my card I would of been able to withdraw my money without and issue. 20 mins late and her going back and forth to another teller. (How about you call the manager over to help you since you obviously have no idea what you are doing). I was also going to cash a check we got for Christmas and she was saying she couldn't do that because it was from a different bank. I'm pretty sure I've had an account with Wellsfargo for 7 years and been able to do these 2 transactions without and issue. I think your tellers need better training on their job and customer service
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January 2018 by Mithout Gomez
While this local branch strives to serve local communities, this bank's infamous legal case, however, in which managers fraudulently set up fake account in customers' name, is a complete turn-off.
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December 2016 by Angela Bovino
Love the Wolcott branch professional and great customer service. Always took great care of my banking needs for myself and my husband. ( my husband has accounts there) Stopped in a handful of times in Waterbury branch past few months, just myself. Not the same at all in this branch office. Dress code must be non inforced. Tons and tons of personal taking between employees,when line is very long. Not only myself getting frustrated with long wait but other customers as well. ( we all knew that it was Friday and employees were going out for drinks etc... Hello, let's get the line down then has chats. Not a good experience. Manager was right there and included in this. I left and went to Wolcott branch were they took care of my banking needs that day. I guess from now on I know if it's not the atm for this branch and I need to go inside, I'll go to Wolcott.
