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“During Christmas rush I need you to get some banking done.
It was extremely stressful for me due to circumstances.
Trevor was absolutely amazing. He walked me through what I needed to do after checking with the bank manager on duty.
Then I hit another obstacle and he was tremendously kind.
He followed through the next morning with the promised phone call. When I couldn't manage taking notes down with paper and pen, He volunteered to call back and leave a message. The message was clear and contained everything I needed to get the transactions completed.
The staff at charter oak are always pleasant.
Trevor went above and beyond to help me accomplish what I needed to do with the least stress possible.
Trevor made sure the loop was closed and I had everything I needed accomplished.
Trevor was: knowledgeable efficient respectful and kind.”
9AM - 5PM
1055 Hartford Turnpike, Waterford
Banks
“So far, I have no complaints. I opened an account recently. The only thing I found a bit disconcerting was the fact that the person who assisted me with opening my account wrote my SSN down on a piece of paper. It made me uncomfortable, and I let them know. I was assured that the paper would be shredded at the end of the day, however, having worked with finances as an employee, writing down account numbers, SSNs or CC#s was absolutely forbidden as it created an unnecessary security risk.
I still don't feel.comfortable about the situation a month later, and am considering closing my accounts.”
“Called to ask about what I needed to open a bank account with citizens and Katrina was very patient and informative regarding everything I would need. Thanks Katrina.”
9AM - 4PM
716 Broad St, Waterford
Banks
“First time at this branch, usually bank online, but needed to come in to a branch. Glad I came here. Hannah waited on me and was so pleasant, and she went over and above!”
“This is one of the friendlier branches. They never ask me too many questions or give me a hard time about my complicated account situation. Most of the staff are amicable and they work fast. I travel from Groton just for their customer service.”
“I'm a new customer, there was a few bumps in the road in the beginning with establishing my accounts, but I'm sure it was done for safety purposes. Since all has been adequate. Nice customer service inside the institution.”
Banks
Banks
Banks
Banks
Banks
Banks
“Thanks to Diane for her services yesterday during my visit. She informed me of the Kasasa Cash Back program, that I knew nothing about, and made enrollment very easy. My account needed updating, and her assistance was well appreciated.
Continue serving your customers with professionalism and politeness!! Well done Diane!!”