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March 2024 by Amanda B.
The BEST branch around! Consistency great service by everyone in the branch. They are always looking and offering ways to help you! I also love their new ATMs with the virtual tellers!
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November 2023 by Kimberly Nelson
Horriable customer service. They never call back when they say. And close at 4pm like people don't work so you can't even talk to a human.
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July 2023 by James Brawn
With this Bank a long time
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February 2022 by Mackenzie Parise
Could not have had a better experience opening an account today! The staff was incredibly helpful and kind. I look forward to being a Citizens Bank member
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October 2021 by Tyler Doescher
All tellers are always so friendly
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March 2021 by Mantis M.
I've never had the problems depositing money in the ATM anywhere like I've had here. So many times I've been told the ATM can't accept cash. If they aren't responsible enough to schedule ATM servicing, then put an ATM in the lobby. Plenty if other banks in the area, consider using them.
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November 2020 by Tyler
All tellers are always so friendly
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February 2020 by smile soul20
Teller was giving great customer service.from the time I walked into the branch until I left
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July 2019 by Rob Nee
I love this bank. The tellers and officers are all extremely good at their jobs. I've been using them for years and have never had a better bank ( and I am WAY old!), I've had the opportunity to deal with many lesser banks.
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November 2018 by Fabian Silva
On internet it says that is open for veterans day observed day. Visited the branch in Waterford and 2 branches in New London and all are closed, what a waste of time.. Who is in charge of the internet updates..
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March 2018 by Ivys catering
For the Branch itself- I love it everyone is so nice and helpful. Thank you all!
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January 2018 by Michael Palazzini
This bank has no idea what they're doing. The ATM's are constantly out of order, and the attachment to accept "multiple" cash bills has never once worked for me. I have on multiple occasions had to insert single 20's in one at a time for what felt like an eternity. Also, my debt card expires this month, and unlike every other bank in the world, they did not send me a replacement. When I called, they claimed they sent me a replacement, but I am very diligent about checking my mail and have been looking for my new card. It turns out they "forgot" to mail me a new card. In order to receive the card within 1-3 business days I would have to pay $12, for their mistake. Now in order to send me a new card, they will have to change my card number, leaving me unable to pay a single bill this month until I get that new card, I am beyond livid that I do not have access to MY OWN MONEY!!!!! Appalling. I will be closing all my accounts with this bank, after 5 years I have had more than enough.
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August 2017 by Jackson Storey
They were charging me without notification for account inactivity ???
