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November 2023 by Michael Corbeil jr
I have told T-mobile so many times I can't afford two installments but they don't care and just ignore everything I ask. I'm thinking of dropping them as a phone service and keep them just for Wifi
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October 2023 by Jordan Perkins
This store (and company) has always treated me with such respect. Any time I have gone to this location in the crystal mall, I've been helped above and beyond. Wether it be changing up my cell plan, upgrading my phone, or just answering simple questions I myself could not. On this particular visit I was assisted by a gentlemen I hadn't had the pleasure of meeting yet. I believe his name was Glenn, and he created me with such charm and a passion for helping which I could tell was very genuine. Shout out to management and HR for finding the perfect fit to showcase the reality of T-Mobile- caring for each customer. I will always recommend this phone service to anyone who will listen. Best ever hands down!
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October 2023 by Google user
This store (and company) has always treated me with such respect. Any time I have gone to this location in the crystal mall, I've been helped above and beyond. Wether it be changing up my cell plan, upgrading my phone, or just answering simple questions I myself could not. On this particular visit I was assisted by a gentlemen I hadn't had the pleasure of meeting yet. I believe his name was Glenn, and he created me with such charm and a passion for helping which I could tell was very genuine. Shout out to management and HR for finding the perfect fit to showcase the reality of T-Mobile- caring for each customer. I will always recommend this phone service to anyone who will listen. Best ever hands down!
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July 2023 by Alesha Bray
Went today to add my boyfriend to my line, first we stopped at the Groton location but was told they didn’t have the iPhone we wanted. Came here and Faig went out of his way to actually get the phone from another store nearby. He helped us out so much telling me about the free line I have and told us about other promotions going on. Ended up adding not only an iPhone but an Apple Watch too. Definitely recommend coming to THIS location, I’ve been a customer for a little over a year and the staff always been incredibly helpful every time I’ve come.
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July 2023 by Andi T.
Erica was excellent. Knowledgeable and kind. Got me in and out for home internet! 10 minutes tops. If I have any questions setting up, I feel confident & comfortable calling her for help.
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April 2023 by computer 1511
Sasha and Jasuan were very helpful in trying to get my mom's phone fixed. We went there earlier today and they recommended going to the bestbuy in North haven (read my review about that place) and I called Sasha while we were there and told her that they could do nothing to get it fixed or replaced and Sasha then told us to come back because she could call tech support and so we went back to the t-mobile and she and Jasuan were very helpful. They told us that someone that worked for tech support would watch my mom's phone to see if it would drop calls and Sasha said she'd call my mom later today to do a check up to see if it was working better. I am leaving a 5 star review for the great customer service that the t-mobile has and I think that Sasha and Jasuan should both get a raise because they were very helpful and friendly. Thank you so much guys and we were happy to meet you and to have you guys help us with my mom's phone a week later.
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April 2023 by Timothy Hennessy
T-Mobile is the only cellphone service I recommend for the average cellphone customer. Their service, price and the largest coverage in the US are the best.
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February 2023 by Tamy C
Husband needed a new phone after a bad repair (not by them). We were not covered under insurance, and no trade available. Helpful patient and honest..THE ONE BY CHRISTMAS TREE SHOP
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November 2022 by Jerry Freeman
Great service. Popular store, so there may be a wait. Erica and Evertone were both very nice and helpful.
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October 2022 by Katerina Adams
Do not go here it is a third party store they lied to me and told me my phone was going to be free come to find out I’m going to have to pay and they signed me up for the wrong promotion and turned an easy process into a headache
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October 2022 by Morgann McKenzie
Ian and Max were amazing and so helpful. Thank you so much for looking out for me and helping with my situation!
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October 2022 by Pyro Catt
Myles is the best employee 10/10 deserves a raise.
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August 2022 by Sean Flynn
Fantastic store. I have used them for years. I tried the Groton store several times, they were nice, but always something got messed up and I would have New London fix it. Obviously, because they can get things done, they are busy! What are you going to do?The only negative experience, was last time I was buying two phones, another rep starting talking politics and saying he wanted Biden to pay off his student debt. He was challenged on why others had to pick up his bill, for a choice he made, and he got a bit aggressive!The manager is awesome, and stepped as soon as he noticed what was going on and told the kid to stop. He had to correct him and couple of more times, but overall did an amazing job! Hopefully, the kid will learn personal responsibility and to keep his personal views from the workplace.Again, overall, being a customer for over 10 years, this is by far the best store. Oh, and the Maine call center is awesome as well!!!!!!!
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August 2022 by Pako Loredo
Very helpful staff and management, after having a terrible experience at a different T-Mobile I was pleasantly surprised by my experience with this store! We had a long wait but it wasn’t their fault.
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March 2022 by Mr Smith
Definitely DO NOT recommend this location.I went in and asked about trading my current phones in and any promotions that were being offered by Tmobile.I went to this location on 3/26/2022 @ approximately noon time. The employees that were there and I interacted with were, Ibrahim, who was very helpful and attentive. His partner, a female, does NEED training/remedial training on customer service and proper ETIQUETTE. Her delivery was poor.Will not go to this location again.
