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March 2024 by David Dykes
This morning I had an issue with the mail carrier (not my usual mailman who is GREAT - he must have had the day off). Anyway, this guy left my package that contained my meds on the wall out by my driveway instead of on my porch. It was raining and he didn't even have the courtesy to bag it. I am a disabled senior citizen. When I asked him to please place it on my porch, he replied "You can walk out here & get it" in a very snotty manner. I've reported it to the USPS (another pain trying to get through to someone, but I did). The Post Office on Boston Post Road in Waterford, CT. is for the most-part, manned by courteous respectful & knowledgeable staff. My carrier this morning was a disrespectful, crude, JERK.
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December 2023 by Kathleen Waszczak
For the last two years I have been missing mail, mostly credit card bills, they either never get delivered OR they get delivered to other neighbors, since I didn't receive my bills they weren't paid so I got charged a late fee. this has been going on for way too long. I called about 6 months ago and spoke to whoever answers that phone in the postmasters office and she before she hung up on me she said I was yelling on the phone, then she hung up on me and when I tried to call back she didn't answer. I finally got to speak to the postmaster 3 days later and he told me he would talk with them. Well that was months ago and now my neighbor got 7 pieces of my mail and I got none and the next day I received 6 peices of my OTHER NEIGHBORS mail, WHAT is happening ? this is the very worst mail service ever since all of the mail comes from the WATEFORD location.
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July 2023 by Cynthia
Worst experience! The front desk staff were ok but management were ridiculously unprofessional and rude. My package was never delivered, the tracking noted it was damaged while being delivered. I called the post office they said they would look for it. I received a call back and said it would "...be delivered today." I got home and there was a letter from the post office saying "We're sorry" with just the tracking label that had been cut off of my package (no package). Why call me and tell me it was on the way if all you were going to bring was the tracking label!When I went to the post office to ask for what ever was left of my package the supervisor got very rude and confrontational. She began acting like we were out on the street about to fight. She was condescending, tried intimidating me, & was verbally aggressive. She was extremely unprofessional & should not be in a management position with her attitude.The other staff even commented that I was not the first person with this complaint and experience with her!
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May 2023 by John Marino
Went to find out what I needed to get my expired passport renewed and they answered all my questions and gave complete instructions on how to proceed.I returned several weeks later with all the correct paperwork and documentation, they took a new photo, and I was on my way in minutes.A pleasant experience all around and everyone working there was courteous and helpful.
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February 2023 by Iva S.
Post office great. Parking is great too but exiting out of the location is definitely interesting. It takes you to the back road. Glad the post office is it open in the evening because it would be a little weird to be driving to the back of the building and you should be driving back out to the road. Lol.
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December 2022 by Dalton X Dugas
Just spoke with an individual about help with a package that is being sent to the wrong address via a sender issue. Was trying to have the package held, which is normally never a problem whenever I needed to have things held for pickup before.Guy was incredibly condescending and rude to me, I get it’s a VERY busy season. But don’t take things out on people.
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December 2022 by Raffaelo Roggero
2 years ago I needed my mail forwarded to my address in Florida for 3 months… filled out the forms at the office and had clerk check it and said, “your all set.” Well, I did not get the majority of my mail until I got back to CT. I had to pay late fees for bills that needed to be paid.
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September 2022 by Tom Donnee
Went with the wife to renew our passports. Admittedly I was apprehensive going in. However, Chris took care of business in both a professional and friendly way. Even pretended to enjoy our humor. Very pleased with the experience!!
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April 2022 by Marie Francis
I went in to get stamps and a couple of change of address forms and a very nice gentleman named Tom helped me at the counter. I asked him for a book of stamps and he immediately showed me an array of choices. I then asked for the forms and he gave them to me right away. Throughout the whole transaction he was very nice and polite. I had a great experience at this location and will definitely stop in again if I need any postal services thanks to Tom. ?
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September 2021 by Joseph Feeney
the level of incompetence is staggering! delivering a cardboard package in the rain unprotected and left on the front porch to get wet?? (copy paper) this is not the first time we have had a problem, usually we just return it. this time i called to ask for a manager to explain the thought process, and someone posing as a manager got on the phone and told me that they haven't delivered my mail yet and i must've left it outside a couple of days. i explained that we have a security camera system at the house and i watched it happen on camera, she then told me it was delivered before 8am, before the rain started. ok, i don't leave for work until after 8am and my security system has the time stamp on it. this lady and apparently every employee, based on reviews is rude and should be removed from public contact. i further informed her that id be contacting the postmaster and filing a written complaint and asked for her name, she responded "larry"
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August 2021 by Mark Toleda
The staff her is always helpful to me and always lets me bring my dogs inside. Even though one time it had an accident at the front counter. They cleaned it up for me and still let my dog come in all the time.
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July 2021 by palmisano
This place automatically returns to sender anything mailed General Delivery, despite their website saying it accepts GD.
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July 2021 by Carl Malinowsky
Extremely rude clerks. Asked for help with a package slip and got yelled at by a clerk for no reason. The customer in front of me was also treated very poorly. DO NOT GO HERE!!
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April 2021 by Avital Goldberg-Curran
everything was great!
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November 2020 by Tom Cyr
Awesome service!
