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March 2023 by Claudia M. P.
Only made contact by driving into the lot I was late and sick. My Phone Call was very productive and all questions were answered Kindly and Informative to My Home Needs. Thank you Be Safe Be Kind and Smile.
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February 2022 by Jonathan Prentiss
Would love to know why I was told I was behind and if I paid $300, I would be caught up. So I paid $300. Then a month later I'm magically behind $400. This place is a joke. I can't wait to finish paying off this loan and washing my hands of this company.ALSO. If you're going to send someone a letter stating you're going to repossess then make sure the letter is delivered in a speedy matter because the letter I received was dated the first of February, I received the letter on the 9th and repossession is supposed to happen on the 11th. Like I said a joke.
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October 2021 by Brett Busch
Didnt realize there was a merger that voided my account information for my payment to be on autopay monthly now i am 2 months behind becuase they changed the way they run things
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August 2021 by Ann Marie
I was welcoming the merge with FB until I had to deal with an employee there in the Watertown office named Jose. He was extremely rude and condescending! Why would someone like that be allowed to work there?
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June 2020 by Ela Benga
Great people working there, always trying to help
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February 2020 by Iris Reyes
Friendly staff, I LOVE BANKING WITH GWFCU!!!!!❤
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November 2019 by John Casadei
I am in the process of rebuilding my credit. This credit union gave me a chance on an auto loan at lest than half of the rate other institutions wanted to charge. Now they are helping us get a loan for our daughter. Dawn is extremely helpful and is great to work with.
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November 2019 by Michael Furman
Very friendly and helpful staff. Excellent organization in the community. My only gripe is no Saturday hours.
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November 2019 by Mike F.
A great organization. Friendly staff who always do their best to help. I am very happy to bank with them.
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June 2019 by Laurie Irene
Not user friendly when it comes to online banking. Behind on times, no app for phone, really need to step it up. Closed out 3 accounts this week because of it lacking those reasons
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April 2019 by sdfert4 .
This credit union really needs to come in to the 21st century. They have no online banking at all. Update: they have online access to some degree, but it is not easy to use. But I will go 2 stars now.
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February 2019 by Sandy Magro
Very disappointed with the service. Went in today one teller and there were 4 customers waiting. Service is really going down hill.
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December 2018 by ALunarLight
Freindly teller never had an issue I would give 5 but I'm just basic checking though so I'm not aware of loan and ect. Ps you can check your account online..
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August 2017 by Jess P.
Terrible customer service. Three generations doing business at this bank. When a member of generation 3 was a victim of fraud, the bank reluctantly returned the money, and then, after the WORST treatment from the manager, the account was closed in pursuit of a better protected bank with better customer service. So the manager of WDCU went to the Watertown PD to file charges against the ( former) customer! Atrocious!
