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January 2024 by Donna Martin
My experience with Premier was amazing. I have purchased many vehicles from them. Rachael my sales lady was able to answer all my questions and was very attentive to detail. Communication throughout my process was done effortless.I would recommend anyone to go to them.
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January 2024 by D. C.
Excellent service department. My representative, Mary, was courteous and knowledgable about the issue. The estimated time frame for the repair to be made was right on the money! Best part…..repair was still covered by a warranty!
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December 2023 by Joe Vaccarelli
Excellent service. All work completed as requested, and on time. The staff is professional, knowledgeable, helpful, and courteous. My experiences over several years have been invariably positive. I wouldn’t take my car anywhere else for service. Premier is exceptional in all that they do.
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December 2023 by Leola Gulino
I’ve been purchasing automobiles about every six years and the sales experiences were always adequate. My recent experience with Subaru changed that. At the end of October 2023, I acquired my second Subaru and I’m pleased to tell you that the sales experience was outstanding. The Sales Consultant I worked with is Rachel Santos. What impressed me the most was that she was careful to find out exactly what my needs were before making any suggestions. She answered my basic questions thoroughly. When she had to extract information from an online source, she did so quickly and with ease. She was welcoming, professional, knowledgeable, and efficient. I must also say that it warmed my heart to be dealing with a woman salesperson. Kudos to Subaru!
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December 2023 by Winnie Hamilton
The oil change was done without any appointment. I waited in the beautiful waiting room and got a text letting me know what was going on as I waited. I got a free car wash and the safety check which found that I had a bubble in one of the new tires I had just purchased. Thanks to the safety check I was found out about this issue. The experience there is always positive and that’s why I return faithfully to get my oil changes.
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December 2023 by Josepha Brusznicki
Another great service experience at Premier Subaru. Everyone is so professional. From the valet that logs in my car to the Service Advisors - Mary, Elie and Efren. Also, Shannon, Jen and Mgr Stephanie. Plus the mechanics! Thank you!
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November 2023 by Pedro Pierre
Best car buying experience i ever encountered in my last 20 years. Very friendly and welcoming environment. Everyone was so helpful from start to finish, from my sale rep to the finance advisor even the Gm showed me legendary service. I would give this dealership 10 ? stars if i could. My buying experience was a haggle free no pressure experience. There prices are very reasonable. The best part about my experience with them is the service team they're awesome. The dealership has an express service option that you do not have to have an appointment for wich is very good to take advantage of since i work in nyc and live in seymour so at times i get off work random times everyday so this is very convenient for me. Ive had my subaru for a lil over a year now and i still get the same legendary service!! I plan on buying all my cars from premier subaru of Middlebury no matter if its a subaru from them or a certified other brand from there used collection my loyalty will remain here ?
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November 2023 by andrew kershaw
I had Mike larovera as my sales man. And I couldn’t ask for better. He helped me through the whole process. Best person I can ever ask for. Highly recommend going to this dealership. And if you do. Ask for Mike. 100/100
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November 2023 by Harold Niver
We had trouble with our New Outlander. They took us in for service the very next morning and set things straight. Very happy with the service and the no pressure sales department. We came here because of their stellar reputation.
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October 2023 by The Dude Reviews
I had the pleasure of working with Michael Kather when I was in the market for a new Subaru, and I can't say enough about the excellent service he provided. Michael was not only knowledgeable about the different Subaru models, but he also took the time to understand my needs and preferences. He was patient, friendly, and never pressured me into making a decision. Thanks to his guidance, I found the perfect Subaru that met all my requirements. Michael's professionalism and dedication to customer satisfaction are truly commendable. If you're looking for a Subaru, I highly recommend reaching out to Michael Kather for a top-notch car buying experience!
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October 2023 by Blaise Marino
My husband and I leased a Subaru here and the service was exceptional! Craig Collins went above and beyond for us to get us a great deal on a new crosstrek! If anyone is looking for a car I recommend asking for Craig! He is so knowledgeable and caring. Thank you for our new car and being so kind!
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October 2023 by Cheryl White
Mike LaRovera helped us purchase a new vehicle. Start to finish went smoothly. He took the time to explain everything. If you are like me and dread going to a dealership. I recommend Mike at Subaru he was excellent.
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September 2023 by Vincent D.
I brought my 2018 Subaru Outback into Premier Subaru of Middlebury September 18, 2023 because I was having difficulty starting my car. The problem was a communication chip that needed to be replaced. In order for me to be able to start my car as usual by depressing the brake and pushing the start button, the module was disconnected. This solved the starting problem but also made it impossible to use my iPhone with the Subaru STARLINK System. I have been waiting almost 6 weeks for the part to come in and be installed. Every time I call to check I am told rather curtly that it is back ordered. Meanwhile, I am without use of one of the features that was important to me when I purchased this vehicle.
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September 2023 by Melanie Shugrue
I’m a first time (used) Subaru owner and have deemed this my go to dealership. I’ve had multiple positive experiences from buying filters to scheduling maintenance and even covering an item replacement approved by Subaru of America. All of these experiences have left me impressed as I felt this dealership goes above and beyond. My 6K maintenance appointment today was quick and again exceeded my expectations by giving my car a complimentary hand wash and multi point inspection. I find the pricing to be fair and affordable, coming from a previous mom and pop mechanic for my former vehicle of a different make. I enjoy the amenities (refreshments, tv, Wi-Fi, clean bathrooms, comfortable seating areas) while service is being completed and appreciate it’s done quicker than anticipated. And I most especially enjoy the Frenchie that overlooks from a top office space with a distinguished demeanor of royalty. Thank you for your excellent customer service.
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September 2023 by Michele Blakley
All the service department are full of knowledge regarding my vehicle. They are very polite and go out of their to help you. Very satisfied. Bldg is clean. Over all the Watertown dealership I'm very impressed with. Thank you
