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March 2024 by Loralee S.
I went to this location this morning before work. I needed to make some copies not being sure how to make copies. I went to the service desk where the people were to ask for a little bit of help. I had three pages and I need to make 10 each but I wasn't sure on how to do that. There was a woman in front of me who looked like she was waiting. There were two people at the desk you would think they would say I'll be with you shortly but nothing after about 10 minutes I decided I've had enough I had to leave and get to work.
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February 2024 by Oscar Aravena
Poor service the young lady attending was not concerned at all about providing me with a couple of copies, how are servers down to provide copies ??♂️ terrible service
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January 2024 by Kate Otis
HIGHLY recommend- Had the most helpful experience this past week! I traveled to my sister’s house from MA and realized I forgot my work laptop charger mid-day. Before I headed to the store, I called to make sure they had the charger I was looking for. I got there and grabbed the charger that I thought was right for my laptop. While I’m checking at the tech desk, the guy who I was on the phone with me had put aside 2 different versions for me already !!! It was the sweetest gesture. I wish I got his name because I really want to make sure he gets recognition. If of any help, I went in on Monday 1/22.Can’t thank this associate & store enough for helping me with my scramble :)
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January 2024 by Jeannine D.
Do not shop at the Watertown Connecticut Staples. They have had three store managers over the last year, and none of them treat their customers well. I had a problem with a $100 gift card that I had purchased there, and after it didn't work, found out that it was never properly loaded by the employee at the register. After months of going in, emailing and calling corporate, no one cared to help me. Go to Office Depot, Walmart, or on-line, but do not shop there if you want any sort of customer service.
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December 2023 by Lisa G.
Walked in tonight to Fax Important Docs that needed to be out tonight (12/27/23) Nope machines had Sorry Not working, one was working had two people in front. When got to person in front of me she was waiting for machine to respond and fax, stood there 25 min with one person in front of me trying send their docs. Had employees behind us at counter, they clearly didn't care machine was not working or that she might need help. Clearly they weren't going to try get other machines to work that had signs on them. Maybe they could maybe they can't but maybe come look see if help is needed. Horrible never got my docs faxed I had to leave waited waay to long lady still struggled to get hers done. Never again, been in this store before, people there just not helpful. If all machines have signs why bother be open in that section.
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December 2023 by Kathy
Service was great at the printing center. Jarred was great!!.
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November 2023 by Mah Z.
I love this place, very caring and respectful staff. I had a poster to print and they did a great job helping me to prepare it on time.
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August 2023 by Cheryl Ogrisek
Extremely rude associate and manager. Too busy on their cell phones to assist in finding something. Associate could not be any less professional. I miss the days when they would lead you to the item you’re looking for. Instead it’s just pointing and telling you “its over there”
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August 2023 by Lori Shortell catanzaro
I went in today just for a box of envelopes, but I stopped by the clearance section, and boy did scoresome great items for under $2. But that is not my reason for leaving this review. Malinda rang my items up for me she then went above and beyond to help me get into my old staples account, it dates back to when I had a landline, so that's how old it is. Anyway, Malinda was able to help me because she didn't want me to miss out on getting the $25.00 off coupon that I earned. It's employees like her that make shopping at a business a great experience!! Thank you Malinda !!
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August 2023 by Lori S.
I went in today just for a box of envelopes, but I stopped by the clearance section, and boy did score some great items for under $2. But that is not my reason for leaving this review. Malinda rang my items up for me she then went above and beyond to help me get into my old staples account, it dates back to when I had a landline, so that's how old it is. Anyway, Malinda was able to help me because she didn't want me to miss out on getting the $25.00 off coupon that I earned. It's employees like her that make shopping at a business a great experience!! Thank you Malinda !!
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May 2023 by calvin deBourbon
The management team and staff here make you feel super accommodated and welcomed always and staples in general always has that constant stock pile of exactly the right office supplies you need for every situation. Shout out to all the managers and cashiers in there. You guys are awesome!
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November 2022 by Edward Bronn
I needed two sets of copies printed and a scan copy of the two documents. It was about 44 pages in total. The two workers in the print area, despite being busy, accommodated my request and completed my task within 20 minutes. This was on Sat.Oct 15 around noon. I was unacquainted with what your print and marketing services has to offer and I was very impressed.i have learned that Staples is a lot more than office supplies.
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October 2022 by Cinde Mabry
You had just what I needed, good price too.
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October 2022 by Missi
I had to fax 13 pages for a job application which was time sensitive. I literally had 48 hours to get the offer back to them. My local library's fax was not working so I HAD to go to Staples and I didn't know anyone with a fax I could use. It ran me $29.03 to fax 13 pages!! WHAT!!! I think this is highway robbery and I would advise NOT TO GO TO STAPLES FOR FAXING!! I didn't want to put even one star but I had to to do this review!! I'm totally disgusted that they would take advantage of people just because they are the only ones around that do this!! I'll never go back to this store not even for a pencil!! And I'll be telling everyone I know not to go to ANY Staples for any business!! Totally outrageous!!
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August 2022 by Lauryn D'Agostino
We needed a few things printed and Adam was very helpful!!
