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January 2024 by pavenda
Excellent customer care in a luxe and happy dealership!There is a wide assortment of new vehicles on the lot, and in the massive showroom and service complex.Jessica was super helpful and thorough in CS for emissions testing. I actually enjoyed the comfort of Audi every moment of the short wait...Highly recommended!
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March 2023 by Tyler C
This review is really for Audi VW and Volvo! these guys are excellent! They go way beyond to find the correct parts for you and I am very grateful to use all 3 of these places!
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August 2022 by Anna Orban
Matt in service went above and beyond for me ! So happy with this dealership. Highly recommend to check them out !
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July 2022 by Susan C.
The best car purchase experience I have ever had. Wasn't planning to buy but the SUV I purchased is terrific. Matt was friendly and professional. He and the staff (Handsome Kevin and Mike) really listened to what I wanted. Did not pressure me about what they wanted to sell me but what I was looking for. I have been a Toyota girl for 30 years. The safety, performance and comfort of my Tiguan blew my RAV 4 out of the water. I guess I am a VW girl now. I highly recommend these SUVs and this dealership.
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April 2022 by Samantha Schock
Does not recommend at all, our experience below in the photo, horrible experience.
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December 2021 by ROBERT GIBSON
BRIAN IN AUDI PARTS IS GREAT, HE'S SO NICE AND HELPFUL, THANKS BRIAN
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November 2021 by Don Tasho
I STRONGLY URGE THE PUBLIC TO AVOID THIS DEALERSHIP AT ALL COSTS!!! THIS PLACE IS AN EMBARRASSMENT TO THE AUDI BRAND! ZERO MILE WARRANTY ON REPAIRS!! Absolutely terrible experience with the service department at Valenti Audi in Watertown!! I paid $2500 for an incomplete repair and was left with $1200 in additional repairs needed for engine issues that their technicians CLEARLY caused! I have all the paperwork to prove this. I dropped my Audi off on Aug 23rd to have a coolant leak diagnosed. The car passed stated inspection 3 weeks prior to my visit at Valenti Audi. The car had been serviced only at Audi dealers since it was purchased brand new!! The service department at Valenti informed me that after completing a pressure test, the car was now undriveable as it would no longer hold coolant. I WAS NEVER WARNED ABOUT THIS POSSIBILITY!! I was quoted $2500+ for the 1 pipe that failed and 7 other preventative maintenence parts that the dealer recommended I replace while the technician had the supercharger off. I had to ask the service department 3 times just to receive a basic proper service estimate with part numbers and labor costs!!! I was told the job would take 1-2 days to complete as the parts were all "in stock". I didn't receive a call for 2 days and after calling in myself, I was told that the job was delayed because some parts had arrived damaged and that the technician who started the job had to go on vacation so someone else had to take over. Again this was after I agreed to a 2 day repair because the parts were "IN STOCK"! Dishonest sales tactics like this should NEVER take place in any service business. A loaner vehicle was never provided. I was basically coerced into having my car repaired here!! 7 days without my car, the job was finally "complete". Upon picking the car up, they attempted to charge me an extra $200 for a part that the technician himself stated he broke WHILE I WAS LITERALLY STANDING THERE. The charge was then removed. SHADY BUSINESS TACTICS! Upon picking the car up the engine sounded TERRIBLE. I have this recorded on video. I brought the car back immediately and was told that some noises were "normal" and would go away after driving more. After about 40 miles of driving, the check engine light came on with codes for Intake runners stuck closed. The technicians CLEARLY forgot to hold the intake flaps in their open position when reinstalling the supercharger. The car was then dropped off to Valenti again! This is when I learned about their 0 MILE REPAIR WARRANTY! The intake issue is right beneath the car's supercharger in the exact location of the initial repair!! Valenti proceeded to then quote me another $1200+ to "replace a sensor" that is located right underneath the supercharger. $1200+ for parts and labor that failed on the dealer's hands due to inexperienced technicians! The dishonesty at Valenti's service department is truly shocking. I was scammed by Valenti Audi as my car is no longer drivable and I'm out of $2500! The managers and supervisors at this dealership could care less about their reputation. As an Audi enthusiasts and local automotive business owner that has owned 50+ Audi's over the years, this specific Audi dealer should be ashamed of themselves for treating a loyal customer like myself so poorly. If they did it to me then you can bet they will do it to you. This is just how they operate. They clear engine codes after repairs and if you leave the lot, they are no longer responsible for ANY issues their own technicians cause!! I asked the service department why my car wasnt taken for a road test to assure the repair was completed properly and the response I received was "my guys don't have all day to be driving your car around". I was warned about Valenti from so many Audi enthusiasts and I deeply regret not taking their advice!!! THIS DEALERSHIP IS DESPERATE FOR MONEY AND WILL ATTEMPT TO SCAM YOU TOO! 95% OF THE POSITIVE REVIEWS AT VALENTI AUDI IN WATERTOWN ARE FAKE/FRAUDULENT, M
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July 2021 by Morgan Linster
Great service, super quick and made the car buying process easy. John was a pleasure to deal with! And we love our new Audi
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June 2021 by Ryan Guinn
Picked up my second Audi from Valenti and can honestly say 100% that they are the nicest, most professional, and easy going dealership I’ve ever been to. This is my 8th Audi and wished I’d known about them sooner. Living in NY it’s a hike but worth the 63 mile drive. Allen, Tony and Steve are the best. Will never go to another dealership again.
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July 2020 by B D.
Horrible customer service employees Brett Murray or Murphy is smug and dismissive. I won't use them again because of him. Clearly that don't need my business or money. Hoffman is further away but better customer service.
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May 2020 by Michele L. Wheeler Wasikowski
Today I picked up my new Q7 from Valenti Audi and couldn’t be happier. The whole buying experience was great. Danya worked with me to get the exact color and package I was looking for. He was very responsive and great to work with. Today Pat helped us close out the deal and was very knowledgeable and helpful. Overall we had a great experience and I highly recommended this dealership if you are in the market for an Audi!
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April 2020 by Sonia Tillman
Absolutely! Quality cars and Excellent Service speak for themselves!
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April 2020 by J R.
After my first phone call I knew there was no reason to look any further. My salesman Frank is a top notch guy! His product knowledge, his great personality and willingness to really help you goes a long way, even after the sale. There aren't many people in the auto sales industry like him. Valenti VW is very fortunate to have such a great guy representing a great brand at a great dealership. Closing the deal on my new car was pain free too. My Finance manager Kevin was very friendly, knowledgeable and easy to work with. Not only was all the paperwork explained thoroughly to me, he answered all my questions with confidence and reassurance. I will definitely recommend this dealership to all my friends, relatives and whoever wants to talk cars with me. Make sure you ask for Frank and Kevin, they are the best! You won't be disappointed.
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February 2020 by Abe A.
Absolutely the worst car shopping experience I've ever endured at Valenti VW. Sales people are uneducated on the cars they sell and employ high pressure sales tactics to get you to buy on the spot. They are extremely rude and unprofessional and will harass you until you buy a car! Stay far away!
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December 2019 by Tori Anne
Service department is fantastic. Customer service overall is phenomenal.
