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May 2023 by Dina
I shouldn't have to sit in the drive through for twenty minutes
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May 2023 by Sam Simpson
A rest room for customer is needed at Wells Fargo bank at Strait Turnpike in Watertown. I was told there wasn't any for customers.An employee was friendly and was able to suggest other places that had a restroom. Otherwise, would have taken off another half /1 star.
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January 2023 by Tom A
Impossible to talk to a banker on the phone. Perpetual hold.
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March 2022 by Andrew Izzo
Drive up window and parking lot available. Bank was very clean and updated. Tyler was very friendly. Then wait a little longer that I expected for not that many people in the bank. Overall a good experience.
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March 2022 by Andrew I.
Drive up window and parking lot available. Bank was very clean and updated. Tyler was very friendly. Then wait a little longer that I expected for not that many people in the bank. Overall a good experience.
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November 2021 by Nick Perugini
Terrible customer service, all the 5 star reviews here have to be fake. The old branch was managed much better.
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March 2021 by Leslie Withnell
Excellent bank to deal with everyone is very kind a professional always a pleasure to visit the Watertown ct branch you are like family they are very good at protecting my account which is very importantJust an overall great bank to deal with
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February 2021 by Marilyn Villano
I had an issue today where Cassandra was very very helpful in assisting me. Just as I was second in line at the drive thru my car battery died! I was able to put it in neutral & roll it out of line. Someone in the bank saw this & Cassandra came right out & offered to help me. I asked her the bank's address so I could inform AAA. She went inside & gave me a business card with the address on it just in case I forgot. She offered to take me inside to keep warm since it was very cold outside. A few minutes later she came out again to make sure I was ok. My issue was resolved a short time later. I am very grateful that she & others in the bank took time out of their busy day to make sure I was ok & my problem solved ! Cassandra is a great asset to this bank.
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November 2020 by Obsidian Chao
Cassandra helped me out today and she was an absolute joy. She was kind, helpful, and answered all of my questions. She was the bomb dot com! This is my new main WF location and I’ll only bank with her from now on because of how great this experience was.
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August 2020 by J R
The costumer service is horrible, 3 bankers were changed and none of those completed a simple service such as a credit card payment, They were saying they can’t do it without having my bank card and id first, and I had to drive half hour away for bankers in another branch to complete the transaction, the bankers in Watertown definitely don’t have to work in that bank, they need to learn to complete such easy tasks first, and to learn to complete costumer needs without being rude.
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May 2020 by MEHMET DEMIRCI
Horrible horrible customer service!!! Rude as can be and treat you as if you were some animal. I loved going to the one on Main St but it closed now I am stuck with these ignorant disrespectful unprofessionals. I will be switching my bank thanks to these fools!
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December 2018 by Stacy Romano
They closed the wrong branch. Customer service is non-existent in this location.
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October 2018 by EYOB M
Very poor customer service skill. If you need to withdraw money above $2,500 you need to give them 7 days advance notice. If your request exceeds $5,000 may God be on your side. They need to upgrade their customer service skills and learn how to accomodate for all customers despite of socioeconomic status. I usually dont write online reviews but this is my third bad experience with them.
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October 2018 by Divianna
I am a single mom stroging everyday. I've lost my job and I've been struggling economically. I am already embaraced by showing my face at the bank. Today I went to see if I could get some fees waive. Even tho is not the banks problem, I just went to see if it was posible. I was called IRESPONSABLE by one of the representatives. Unaceptable. Making me feel less infront of my child. Not only that, I asked another question after that, and she didn't take the time to explain to me. She just said “it should be in your receipâ€. Extremely rude. No customer service at all. I've never felt so humiliated and discriminated. This bank already had bad reputation. I am moving forward with this case. You should not make people feel any less because of their economic status.
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October 2018 by Jason Christ
Good bank i like money
