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September 2023 by Fidelis Basile
Very disappointing with the Casper service-the store manager at the West Hartford Store in Connecticut today 9/16 was laughing and rude to my inquiry about my delivery order-Casper uses RXO for delivery -they send confusing text messages Re delivery and then cancelled the delivery . No way to call the driver!We waited from 10-2pm on Saturday September 9th and September 16th.Worst Casper customer service in West Hartford Connecticut and no clear message from the Corporate Office support service.We are still waiting for our deliveryI will be writing to the corporate office for a full refund. I DO NOT recommend Casper or their delivery company RXO
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August 2023 by Adrian Durlester
Had a great experience selecting a new matress at this location. The salespeople were helpful and not in any rush, allowing me to really try things out. Have had my new Snow matress and Repose from for a month now, and could not be happeir with it. (Do watch out for Casper sheets-they are very wrinkle prone, but I ordered those online, not thorugh this store!)
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August 2023 by Adrian D.
Helpful and friendly staff, allowing customers to take their time trying things out. Ultimately happy with their store, and with my Casper Snow matress and Repose frame which I've now had fpor a month. Best sleep this 68 year old has had in decades.
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September 2021 by Mary Zavarella
We went to multiple mattress stores and we finally found the right fit here for a much better price! The comfort of the mattress is unmatched. If you hate it, you can return it and truly... the mattress has changed our lives!
