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October 2023 by Erin Devine
Apparently the sales department doesn’t like to take calls too close to 5 pm as I was hung up on mid sentence. I tried to call back a couple more times, but my calls went unanswered (went to voicemail)
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July 2023 by Ingrid Privee
We’ve acquired some beautiful heirloom pieces throughout the last 20 years from Connecticut Home. Amazing savings & wonderful service. I’m surprised by the negative reviews, we’ve had no issues only positive experiences.
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April 2023 by Donna Cole
My husband and I purchased furniture from here for our new home. We were told that the floor models they were trying to sell us were just as good as if we ordered it. Don’t believe them. Every piece of furniture we purchased had damage and looked like used furniture. My husband made multiple attempts at contacting them. They said they would send someone to look at the furniture. We received a call stating he was in the area but we were not home. Normally, a time and date would be set up rather than someone being in the area. The furniture cost >25,000. I could cry over this. The furniture is jam packed in the store, it’s hard to get a good look at every angle. They attempted to cover up areas of damage that literally crumbled off of one of the pieces. Cheryl should be ashamed at herself for selling damaged furniture to a veteran and a nurse. Do yourself a favor and go elsewhere. Shocking they are even still in business. They are more concerned with moving furniture out than customer service. And Tom Hall, president of the company only seems to respond to positive reviews. He should be ashamed of the quality of furniture being sold. And Mark needs to be retrained in proper customer service.The furniture will need substantial repair and will be costly. Any savings from the purchase of discounted/damaged furniture will be mute. The Mexican piece purchased with the crumbling wood putty and damaged top will be costly in itself. There will be no savings. I would never purchase from here again. Cheryl stayed any little “nicks” could be touched up by mark. Nothing was ever mentioned regarding us calling someone to pay for touchups. The damage is beyond cosmetic touch up and is just damaged, period.
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March 2023 by Heather Goodman
.I ordered two chairs from another store in sept 2O21 .I never received them and after more than 14 months, the unreliable and rude company would not give me any updates and returned my money..I was so angry as I waited all those months for nothingTHE GOOD news: I discovered another store Connecticut Home Interiors, who placed the order, gave me excellent instructions on sending my fabric to manufacturer in the middle of December (and she even followed up with company that my fabric was received and I was in the queue. The manufacturer was closed for two weeks in December but….the BEST news…..my chairs were finished in the middle of February , 8 weeks or so after they received the fabric (counting the two weeks they were closed)EVEN B E TT E R News…..Including the delivery and set up, Connecticut Home Interiors were CHEAPER!Thank you Cheryl for you attention, always prompt responses and follow ups .The chairs are beautiful!
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March 2023 by Sana Anwar
Worst worst experience ever..... Mark sold me a couch which not only came 6 months late but also came with defected inserts. He did not help me, i had left him messages, calls and he wudnt retun my calls. After talking to the manager she was like im Sq not responsible for this. THE WORST COMPANY EVER. PLEASE SAVE YOUR MONEY!!!!!!
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March 2023 by Umar Bukhari
The worst customer service ever, just lip service and no follow up. They will sell you defected funtiture for $$$$ and lie. Then when you ask for help they throw their hands up the air and keep you waiting for months and months before replying and saying they cannt help or get a hold of the manfucturer. Worst experience ever.
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February 2023 by Priyanka Patel
Love this furniture store. Such a classy collection
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July 2022 by Comeletia Drake
Connecticut interior furniture store beautiful stuff loved everything about it very pricey.
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June 2022 by R M
Fun place to shop and get inspired. The selection is vast and eclectic. Quality pieces at great prices.
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December 2021 by Rachel Nicoletti
Cheryl is truly AMAZING! Her attention to detail is impeccable. She goes above and beyond for her clients. She is beyond talented, and is extremely knowledgeable.
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October 2021 by J p.
This is a great store that discounts mid to high end furniture brands. They sell from the floor too so you don't have to wait for custom orders. But if you don't mind waiting they have dozens of brands and fabrics to choose from. It can be a little overwhelming because it's large and the furniture isn't necessarily set up in set room displays. Definitely avoid the big chain retailers who jack up retail prices & make money on financing, stick with this family run business who appreciates their customers!
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September 2021 by Brian O.
Spent round 60grand here really good quality and. Great staff they have one of a kind things now n then probably the best place in the northeast
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March 2021 by Vergie Steevels
Wonderful family owned store with excellent quality, prices and service. Don’t buy from a big chain furniture store, but local!
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December 2020 by Robin Gomez
They have great customer service and skills. I can't wait to come back here. Highly recommended!
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May 2019 by Bart Williams
Bought a Hancock and Moore chair. Very comfortable, but after 6 months the leather started flaking in several spots. We have tried to get a replacement, but it has taken several weeks. Customer service is very slow, so if you have any issues, be prepared to be frustrated. Not what I was expecting, given the amount of money that was spent on the chair. I asked for a refund or a loaner until the issue was resolved and was denied both. Now we may be without a chair for weeks or months.