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August 2023 by Holly Kramer
My order was not made or delivered on my daughter's birthday even though I placed the order four days in advance. I was billed for it two days beforehand but the order was not fulfilled. I even called and left messages on the birthday and didn't get a call back until the next day. When the woman from the store asked me if I still wanted the order, I said that it was no longer my daughter's birthday ... and then she hung up on me! Huh?! That's how you handle your mistake? I called back twice and before I could even say anything, she hung up on me both times. It was infuriating. What she fails to understand is that I put my trust in them. I planned on this being my daughter's special surprise and gift on her birthday but all I was left with was having to call my daughter and apologize for her getting nothing from me. And I'm still shaking my head at her hanging up on me repeated times! That's beyond bad customer service - that's aggressive.
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August 2023 by Shamoon Shahid
Amazing service. They were very prompt with our requests!!
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July 2023 by Lawrence Saunders
Just a lazy worker on tues july 18th 2:42 p.m i came for 1 item and it seem like a problem when manager told me about a Merchandise that was sold there
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June 2023 by Eric West
I ordered something for my girl no balloon was attached to order messed up my whole surprise they refunded just for balloon didn’t want the refund was about they messed up my whole surprise
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May 2023 by Michelle M.
We've never had a bad experience from the West Hartford location! Always perfect and fresh. This was a perfect Mothers Dat gift from my kids.
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March 2023 by Brittany Bandani
Above and beyond with customer service! My grandma was so happy with her birthday surprise. Thank you so much to Ellie!
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February 2023 by Deanna Greytak
Atrocious customer service. They don't answer the phone and they don't call you back. Placed an order for VDay and it was not delivered on time or to the correct person. Online is the only way to check order status. Now get your money back, you physically have to go to the store since they don't have any customer service whatsoever!!! Very angry!
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January 2023 by Rosita Rodriguez
Love this place would recommend to anyone looking for a delicious treat.
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December 2022 by Jessica R
Thank you Ellie for making order from Edible easy and enjoyable!
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October 2022 by Nashaly Perez
Staff Are Extremely Helpful. Fresh Fruit
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July 2022 by Luz
I recommend this place. Fruits are fresh!Customer service is on point. ?
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June 2022 by Alex Alvira
Thank you very much Edible for the very last minute healthy goodies for my weekly management meeting. We were happy and please, we will definitely see you again soon. ?
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May 2022 by Dianne Jordan
My son knew I was coming to Ct for Mother’s Day so he surprised me and my mom was an editable arrangement. However, the store experience was the worst and ruined my whole day. First, they only delivered part of my order and left the order on the sidewalk outside my mom's house( like we were animals). When I called to get the order canceled and refunded because I was no longer in Ct they called my son and gave him a hard time. The fruit platters that they gave my mom were minimal. Poor service, and poor quality of fruits, made a very special day sad.
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May 2022 by Helen brower
Picked up a bouquet of fresh fruit the other day for a gift. It looked amazing! The staff are awesome! Ellie & Jerry we’re so nice & helpful. Exceptional customer service!! The fruit was fresh & delicious. Highly recommend!
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April 2022 by Ohodgee Nieves
Edible arrangements has nice fruit arrangements for any special occasion or event. Today my family and I bought a Edible arrangements fruit basket for her 86th birthday. It was very nice.
