Gem Jewelry in West Hartford is highly praised for its excellent customer service and quality repairs. Customers appreciate the friendly and helpful staff, particularly Glenda and Michael, who go out of their way to assist with repairs, custom jewelry, and selection advice. The store is known for quick and thoughtful service, often completing repairs within a short time, such as fixing watch batteries, repairing rings, and soldering necklace chains. Many reviews highlight the kindness and professionalism of the team, making customers feel welcomed and valued—some mentioning they are treated like family. The store offers free watch battery replacements and cleaning services, which adds to its appeal. Customers also find the selection of jewelry beautiful and tempting, though they note the staff do not pressure sales. Personal touches, like helping create custom wedding bands and restoring sentimental jewelry, make Gem Jewelry stand out. Additionally, some customers brought in old silverware and broken pieces for cash, enjoying the honest and trustworthy service. Overall, Gem Jewelry is recognized as a reliable, friendly, and customer-focused jewelry store that combines quality repairs, personalized service, and a lovely selection of jewelry.
I needed some help with my 6 watches. Glenda at Gem was wonderful; we arranged for how I would get my watches there and she called the next morning that they were all done. Kind, thoughtful and at an impressive price and quickly. My new “go to”!
November 2023
Gem Jewelry is the jeweler to go to. They will replace a watch battery for free and not try to sell you anything. However, it is hard to resist their beautiful selection. Glenda will be most helpful with your selection.
October 2023
B o y was I ever surprised today at Gem Jewelers! My watch battery was changed FOR FREE! WHAT!? The two crew members let me know if I had any old silverware or broken pieces to bring them in for cash..
