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October 2023 by Foodwith Fashion
Some of the workers there don’t have good customer service they’re not polite but other than it’s a nice store
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October 2023 by Sofía Tapia
Nice selection of clothes and home goods.
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September 2023 by Christine Tate
I just walked into the store and I was so shocked, I had to record this review while in the store. Being in West Hartford, Connecticut one would think that the surroundings and atmosphere would be neat, organized, and clean. First, there were no carts to speak of – another lady and I had to scrounge around to find a cart – AND THEN find one that WORKED!! The one that I found had dried oranges at the bottom of the cart, which I had to remove. The entire place is a disarray, disorganized, and definitely needs a deep clean. I did do some shopping but I didn’t stay long because most of the time, I had to navigate through an obstacle course with junk all over the place. Went to check out at the door I came in and there was no one there. A manager said that I needed to go to the other end of the store to checkout and then go back to the door where I came in. It was a TOTAL CLUSTER!!! Big Lots and Walmart is better organized and cleaner!!
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September 2023 by Amy Morneault
A sad experience. This store occupies the same space as Lord and Taylor once did, an institution run with legendary grace, class, and style. Marshall’s & HomeGoods of West Hartford is anything but. I was mocked and snapped at by a cashier and one who may have been a manager as I asked if there might be additional staff who could open another register to alleviate a waiting line at that time 10 customers deep and growing. Those of us waiting could see the manager and the associate who mocked me were both very much available. They still had the lights on at their respective registers and had walked away from them. I see that there are numerous negative reviews listed here- it appears that upper management is either oblivious or simply doesn’t care. Be prepared for the substandard, future patrons.
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September 2023 by melanie t
No organization whatsoever. Everything all over the place. Anything that was on hangers was ugly. No thank yew. My first time here & also the first time I ever walked into a Marshalls & left after 5 minutes without buying anything.
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August 2023 by Sharon M.
The checkout experience was horrible. The employees are not friendly and did not smile once. They looked quite miserable in my two encounters with them. They need training or perhaps need to find a job they actually enjoy.
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August 2023 by Chris T.
I just walked into the store and I was so shocked, I had to record this review while in the store. Being in West Hartford, Connecticut one would think that the surroundings and atmosphere would be neat, organized, and clean. First, there were no carts to speak of - another lady and I had to scrounge around to find a cart - AND THEN find one that WORKED!! The one that I found had dried oranges at the bottom of the cart, which I had to remove. The entire place is a disarray, disorganized, and definitely needs a deep clean. I did do some shopping but I didn't stay long because most of the time, I had to navigate through an obstacle course with junk all over the place. Went to check out at the door I came in and there was no one there. A manager said that I needed to go to the other end of the store to checkout and then go back to the door where I came in. It was a TOTAL CLUSTER!!! Big Lots and Walmart is better organized and cleaner!!
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July 2023 by monia chopra
Such a horrible experience! The office manager Allison and David literally are the rudest sales people met! Returns are supposed to be easy not judgemental.
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July 2023 by Rick Zhang
I am a constant shopper here at this Marshall’s location. Recently, I had a really bad experience with a woman named Allison. I was there one day tried to return something without a receipt(even if I have it, I wouldn’t want to use it, cuz I know I will spend it anyway). Allison was standing next to the cashier, and asked her to give her the return item and said, “the sticker(barcode sticker)looks old….” As if I was going to cheat them over a product that only worth $12! Today, I was here picked up some work books for my daughter, at the checkout line, I was standing there for a minute or two, same woman at the register (I don’t know if she see me or not), I asked her, are you open? She acted like I was bothering her and responded, “give me a moment”. Only reason I am still giving three stars is because I love shopping at Marshalls
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June 2023 by Vlada Larionova
The store is clean, a variety of things to choose from, and the line was not long. Staff was polite.
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June 2023 by Google User
The most awful store on earth!Staff is rude, place is messed up, things lying on the floor. It's a mockery!
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April 2023 by Dennis Schleicher
I went to two Marshals today and was disappointed with both. Their men's selection is slim; it may be related to the supply chain issue. Then again, I go to the one on Silas Deane Highway in Wethersfield, and they have a vast selection.So why are these other stores carrying minimal men's clothing?Warmly,Dennis SchleicherYouTuber with 90 K subscribers and Instagram influencer.
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April 2023 by Michelle Reynolds
Went in to buy clothing for my son and the section for the boys was so small there really wasn't anything there. Very disappointed.
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March 2023 by Bu Bu
Store is good nice neat and clean but could have a better selection of Juniors clothes.
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March 2023 by Just_ Jess
Clean and organized, big store with a wide selection of items and is properly stocked.
