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November 2023 by cheyenne chey
Paul Davis was recommended by my Nationwide Agent. They called me the same day my claim was filed and began the process the very next day. Tom accessed the damage and explained everything that was going to happen and how long it would take. He understood the calamity I had been through speaking to me with respect and compassion. The very next day Tom accompanied a crew came out and they immediately began working. They methodically went through all the damage and did exactly what we had been told. They cleaned up the water, took all the sheetrock, insulation, and debris out leaving everything very tidy. I have equipment in my home to minimize any further damage. The equipment itself is well maintained and will be running for a few days. Up to this point, they have been amazing. I would definitely recommend their services. No muss no fuss.
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August 2022 by Monica Farrison
Unfortunately this business does not treat people very well at all. It’s very sad because they don’t value customer service .
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March 2022 by Lidia Tulo
Paul Davis came to do a repair after another company did the mitigation after our dishwasher leaked. They went above and beyond to complete the project in a efficient time frame and precision. I am beyond happy on how everything turned out! I would highly recommend them to anyone in need!Services: Flooring
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March 2022 by dwalkx2
Paul Davis is a great company for all of your restoration needs. From their friendly office staff to their top notched technicians. You can't go wrong with Paul Davis of Northwest Connecticut!
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March 2022 by Brandon-Jermaine Council
I had extensive water damage and they performed a mitigation. They were on time and very knowledgeable. I felt like they walked me through every step of the process and felt confident that everything would be done the proper way.Services: Flooring
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February 2022 by Emilia Filipkowska
Loved this location! I had a pipe burst in my finished basement on a Saturday of all days????. Nevertheless, I had an amazing experience with Maria, she answered all my questions, was very polite and was able to arrange an appointment the same day! We even requested for them to do the rebuilding as well. Paul Davis did an awesome job, they're phenomena all aroundl! Highly recommend!!Service: Water damage-related cleanup & repair
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January 2022 by Christina Toro
I would not even rate them a one star. I am very disappointed in the service I received. I would not recommend them to anyone. I am a practice manager at a medical office we had a emergency flooding and reached out to Paul Davis to utilize there services. When questioned up front what the fees would be I was told I would only be charged for Water extraction from hard surface floor - Cat 3 water and for Applying anti-microbial agent to the floor Only to receive a invoice months later incident happened around 7/2021 it is now 1/2022 to receive a bill that is over $3,000. When I called to discuss bill Manager and office staff were very disrespectful and rude. I do not recommended them to any business or home owner. I am a customer who is paying for services I have every right to question a bill especially when billed months later. To then have a manger raise there voice and be disrespectful is so unprofessional. When finally getting to speak with the individual that did the job I was informed that there is a standard fee across CT, that they charge per square foot and that is why its so expensive but yet when asked up front was not informed of any of this. So workers were only there for no more then two hours and I have over a $3,000 bill "Because that's standard" its not per hour but yet no one could tell me up front. Please Please read reviews. Many other reviews similar to mine.Service: Water damage-related cleanup & repair
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January 2022 by Christina T.
I would not even rate them a one star. I am very disappointed in the service I received. I would not recommend them to anyone. I am a practice manager at a medical office we had an emergency flooding and reached out to Paul Davis to utilize their services. When questioned up front what the fees would be I was told I would only be charged for Water extraction from hard surface floor - Cat 3 water and for Applying anti-microbial agent to the floor Only to receive an invoice months later incident happened around 7/2021 it is now 1/2022 to receive a bill that is over $3,000. When I called to discuss bill Manager and office staff were very disrespectful and rude. I do not recommend them to any business or homeowner. I am a customer who is paying for services I have every right to question a bill especially when billed months later. To then have a manager raise their voice and be disrespectful is so unprofessional. When finally getting to speak with the individual that did the job, I was informed that there is a standard fee across CT, that they charge per square foot and that is why it's so expensive but when asked up front was not informed of any of this. So, workers were only there for no more than two hours, and I have over a $3,000 bill "Because that's standard" it's not per hour but no one could tell me up front. Please Please read reviews. Many other reviews like mine.
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May 2021 by Eric B.
If I could give them negative stars I would. Worst restoration company and experience of my life. They come in push through all approvals through insurance with a high quote, buy the materials wholesale, then send every yuck in a truck to do the job so they can pay cheap labor and max out their profit. I had to call my insurance and have three of their subs kicked off their job for unsafe and lackluster workmanship. One guy walked on the drywall ceiling in the attic doing roof work and fell through onto my infants changing table. They acted like it was no big deal, then sent the guy back to my house the next day. Run, run far away bunch of con artists. Tom the owner is an arrogant charlatan who thinks everyone he deals with is below him and an idiot. Karal or "Carol" as its pronounced, a man, is an idiot. Right off the bat he did a materials quote from google maps and used my neighbors roof i stead of mine.
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October 2020 by Jane Mills
Jamie and Ray came out to clean our house after it was damaged and they did an amazing job! The last time it looked this nice in the rooms where they cleaned was when we bought the house! Mike has been terrific to work with and I found the entire staff to be professional, even working around my stay at home work hours. Having to spend way too much time at home, I am enjoying and appreciating even more how nice the house looks.
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October 2020 by Cathy Powe
Getting the repairs done after my small water damage has taken months. I always have to contact this company to get any work done and it's done in small bits and pieces over so many months. Recently the bathroom vanity, I sent the link to one and said it was a style I liked but did not know if it was too big for my small bathroom, and there was no response, it was just ordered and it doesn't fit. I am not a contractor, that's what this company is for, to make sure things will fit before ordering them. So far, several months have gone by and there are still several unfinished tasks. I would not recommend them for repair work if you want a contractor who is on top of their work.
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October 2020 by Kevin Viering
The crew at Paul Davis Rest. of NWCT was nothing short of amazing. Their response time was impressive, and the work they did was thorough. Tom was a pleasure to work with, and managed to balance communication across all parties involved in my water damage nightmare perfectly. I truly appreciate everything Tom and the team have done for my wife and I.Services: Water damage-related mold removal
