-
February 2024 by Christopher Ursillo
My son’s desktop computer stopped turning on, and I brought it to PCW Computer on New Britain Ave. in West Hartford, CT. They said it was not working anymore and I asked them if they had a replacement computer for sale. He sold me one on August 25th, 2024 and said it was equivalent to the one that stopped working. As time passed, I noticed the computer was not able to play games that I was playing on my previous one. I brought it back and asked them why it was not working right, and they explained to me that I needed a graphics card to play the games I was describing. So there is the first issue, he told me he sold me an equivalent computer to my previous one, but it was not.After some discussion, I decided to purchase a graphics card, which was more than the original computer. On December 5th, 2024, I purchased a NVIDIA card for $446.67 with installation. I brought it home and it was working, but after a couple days, the computer stopped turning on, and I noticed that none of the lights were working on the inside of the computer. I unscrewed the wall and made sure all the connections were tight. All of a sudden, the computer turned on again. Time went on and I would have to continue to unscrew the wall and tighten connections in order to turn the computer on. Until it stopped turning on, which was January 19th, approximately 40 days later. I was not able to take it back to PCW until January 29th for them to look at it.I received a phone call on January 31st, and the owner said it was the motherboard and it needed to be replaced. I told him you sold this to me in August, and it has only been 5 months. He said some parts do not last long. I was furious and raised my voice in disbelief. I told him I wanted a refund for the entire computer, because it has been nothing but trouble since I purchased it. He said he would not do that. I told him it worked when I brought it in for the graphics card installation, and that they must have damaged the motherboard when they were installing the graphics card.Overall, my experience with this small business has been infuriating. Never have I felt like my money was well spent. The owner’s empathy to the issue of being sold a lame computer was non-existent. In summary, he sold me a computer that was not equivalent to my old one, recommended a graphics card that was worth more than the computer itself, and broke my motherboard while installing the graphics card and suggested I buy another motherboard. My recommendation to anyone who contemplates walking into this business would be to walk by and pretend it does not exist. You will save yourself from a stressful situation that walking through their door will inevitably lead to.
-
February 2024 by Lele Thomas
My daughter took her computer to be fixed here at PCW. The bottom was opened up and didn't hold the charge. After they told her it was ready to be picked up, she got a laptop with the bottom falling off and was charged full price. The owner said he had to open the pack to fix the issue, and he then decided to give it back falling apart. He told her if she wants, he could glue it back together instead of screwing it back together. What a service.
-
October 2023 by p trotter
Fast, efficient, friendly and helpful !! Thanks !!!
-
June 2023 by wmshprd
Fast diagnosis, fast fix, reasonable cost. Friendly, helpful. Impressive!
-
May 2023 by Madison Feyh
Fast, reasonable prices and my computer is working perfectly! No more cursor moving on it's own! Windows support and best buy couldn't help me. Thank you pcw!
-
May 2023 by Luis Caban
Good service, good prices, pleasant personnel.
-
May 2023 by Jody Roussel
Great place to bring your computer! The staff was incredibly understanding, due to my son being on the spectrum getting his computer back promptly was integral to our day flowing flawlessly.They got our new graphics card installed, cleaned up the internal compartments, and even updated the drivers with no additional charge!The computer was ready for pickup within 3 hours and looked brand new, very pleased with our experience and will be going there for any other computer needs
-
April 2023 by Amarah Adeel
Great place to bring your computer! The staff was incredibly understanding, due to my son being on the spectrum getting his computer back promptly was integral to our day flowing flawlessly.They got our new graphics card installed, cleaned up the internal compartments, and even updated the drivers with no additional charge!The computer was ready for pickup within 3 hours and looked brand new, very pleased with our experience and will be going there for any other computer needs
-
April 2023 by Kelsey Mende
I took my custom built computer here to get it serviced after it wouldn’t turn on. They repaired it and get it up and running within 3 days. Later on I took it in for having driver issues with my GPU, after explaining my situation they said that was nothing they could do and wouldn’t take my money but I appreciated their honesty and not wasting my time.
-
April 2023 by Joanna Curry-Sartori
They were helpful, efficient and respectful. They searched for the best option to replace my computer parts, made it like new and saved me $500! So appreciative!
-
March 2023 by Ezra F.
Rip off!! Do not come here. I brought in my phone because the front camera was cracked and broken and they guy said he would fix it. In the end he made the problem worse because he gave us a fake camera and fake screen without telling us and charged an insane amount for it. Terrible.
-
December 2022 by Liam Fitzsimons
Cheaper and faster than best buy and we'll trusted
-
September 2022 by Robin Lee
Went in to get my computer screen repaired. I used this business before years ago to repair my computer. There appears to be a different owner now.My Chase Sapphire card allows me to get items I purchased repaired or replaced for free. I need a quote to do so.The guy in front of me who didn't seem sure if he wanted to go through with his repair was given his quote on a piece of paper. After a lot of back and forth he decided to proceed.When I asked for my $199 quote to be printed the owner looked at me quizzically. He stated I needed to pay $29 for the quote to be printed. Didn't tell me that it would go towards my purchase, just $29. For a $0.05 piece of paper and a $199 repair, that is obviously expensive.He did not want my business which is okay, as long as the public knows that the employee/owner here quotes egregious prices to people he does not want to do business with. FWIW, I would have paid $5 for a quote.
-
September 2022 by Robin McCarthy
Went in to get my computer screen repaired. I used this business before years ago to repair my computer. There appears to be a different owner now.My Chase Sapphire card allows me to get items I purchased repaired or replaced for free. I need a quote to do so.The guy in front of me who didn't seem sure if he wanted to go through with his repair was given his quote on a piece of paper. After a lot of back and forth he decided to proceed.When I asked for my $199 quote to be printed the owner looked at me quizzically. He stated I needed to pay $29 for the quote to be printed. Didn't tell me that it would go towards my purchase, just $29. For a $0.05 piece of paper and a $199 repair, that is obviously expensive.He did not want my business which is okay, as long as the public knows that the employee/owner here quotes egregious prices to people he does not want to do business with. FWIW, I would have paid $5 for a quote.
-
August 2022 by Tori Johnson
Well done and timely laptop repair. The fan on my Dell was broken and the hard drive was shot. Dropped it off late on Saturday, had the diagosis by Monday, and my laoptop back by Tuesday! All for a fair price and now it's working as good as new again!
