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January 2024 by mark bratton
Would give zero stars if possible. The sales people will tell you whatever you want to hear to sell a mattress. The delivery was fine but after purchasing the extended warranty for quite a bit extra, we finally had some dips appear several years later. I thought, good thing I purchased the warranty. They came out and measured at the side of the bed and not over the holes. Worst experience ever. Their excuse was that that is how the manufacture told them to measure it. I would skip the warranty and the purchase from this store. Complete waste of time and money for something that you have to sleep on every day. Now we both have back issues caused by the bed and our only option is to buy a new one when we paid for the warranty for this exact reason. Terrible customer service. I would advise to skip the trip to raymour and flannigan and try to find a better distributor or go directly to the mattress company.
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October 2023 by Caibin Zhang
I recently visited Raymour & Flanigan Furniture and Mattress Store to purchase a new mattress to replace my old one. The sales associate, Justin Garcia, was very friendly and helpful. He took the time to answer all of my questions and help me find the perfect mattress for my needs.I was also impressed with Justin Garcia 's willingness to negotiate on price. He was able to get me a great deal on my new mattress, even though it was close to store closing time.My mattress was delivered the next day, and the delivery men were very courteous and efficient. They set up my new mattress and removed my old ones.Overall, I had a very positive experience with Raymour & Flanigan Furniture and Mattress Store. The sales staff was knowledgeable and helpful, the prices were fair, and the delivery was quick and easy. I would definitely recommend this store to others looking for new furniture.
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October 2023 by Andrea Montgomery
Eli was amazing! I was working on furnishing an apartment for my mom. I came in last week and told him that I would be looking elsewhere and come back on Sunday. He was professional, even though I am sure he did not think I was coming back. He was patient while I picked out an affordable bedroom set and adjustable base. I was even able get affordable coffee and end tables and two dinning chairs. Even though the Manchester store has more options in the outlet, I stuck with the Hartford store because of him. Over the years I have bought a number of items from Raymour and Flanagan so far he has been the best Salesman that I have worked with. If you go in, ask for Eli!
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October 2023 by Alan Murchie
I had a great experience at this R&F location. I can't say enough good things about Eli, who helped me find a mattress. After trying a couple of other stores where I felt pressure to buy something expensive (including another R&F), Eli pointed me toward a range of options based on the criteria I had given him, including those on the very-affordable end, and in every way helped me to find what was best for me rather than what led to a better sale. He is a friendly person who is present but also lets you have time to yourself. Final point: I chose a mattress and it's being delivered tomorrow (no extra charge) with the option to return/exchange within 120 days. Definitely a happy customer. ??
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October 2023 by n am
Had a wonderful experience here. I would advise to ask for Omar, as he was a terrific salesman, extremely friendly, and helpful! Raymour presents a great selection of unique and beautiful furniture of various styles.
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October 2023 by Jeanne N.
Bought sleeper sofa years ago after a year and a half the seam on the cushion had like a slit on it like it wasn't stitched together good. We were very upset called they could have cared less wouldn't even come look at it! From then till now I talk everyone Ik out of going there!!
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September 2023 by Sha-Ron Blair
Salesman was extremely pleasant, as well as the lady that checked me out. Love my Italian leather set, went in on Thursday and furniture was delivered on Sunday
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September 2023 by Alan Hanks
Sedrick T. is an awesome no pressure salesman. We were allowed to explore our options at our own pace and Sedrick patiently answered our questions and offered suggestions.Delivery guys were timely, polite and careful. All around a good experience.
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September 2023 by Ada Saez
First time coming to Raymour and Flanagan, I took my mother to buy some furniture for her apartment. And Jose Medina was very helpful, very knowledgeable I give him 5 stars. Highly recommend this place.
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September 2023 by DONNALEE-MARIA SANTANA
West Hartford Store CT Experience With Sales Rep Eli + Manager Joe Was Fantastic. ? Searching On Their Large Screen Computer For A Matching Recliner To Go With A Couch I Purchased . They Both Were Accommodating Genuine Good People And Relaxing Atmosphere. Never Pushy. Store Is Immaculate Furniture Very Nice. I Highly Recommend Them.People That You Can Trust + Feel Welcome. Thank You Guys
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September 2023 by Pat Meunier
Justin was just wonderful to work with - very patient and took the time to show me several options in addition to what I had originally chosen, which helped me feel confident with my final selection.
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September 2023 by Megan Roth
My husband and I have purchased a few pieces of new furniture from Raymour & Flanigan since moving into our new home. Each experience has been so wonderful. We never felt rushed or pushed into purchasing anything; we have a bit of an odd layout in our living room and Jose spent so much time looking at photos of our space and helping us make a decision. Such a great team of people and really beautiful and high quality furniture!
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September 2023 by Aleksandr Frenkel
This store does not honor your previous purchase. They want you to come back and buy again from them . When I asked a sales person and a manager , they would not even consider giving 1/2 delivery cost . “Nothing they can do “ . My parents are older individuals , and they did not want to deal with them . I told my parents to walk away as a principle . They still ended up buying the sofa . We bought 2 months ago 5500 worth of furniture, and the manager went above and Beyond at that time . So, we were returning customers . Moving forward will not buy from this store . They do not seem to want the customers to return .
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September 2023 by GR Fount
Great experience! So much selection, great salesperson (Jose Medina). Highly recommend if you’re shopping for a mattress which was our purchase.
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September 2023 by Valrie Samuels
Service was great from the moment we walked in the store. I liked the patience and the time that was taken to go over each piece of furniture that we were looking for and also matches my budget. Thank you.
