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September 2023 by Hiram Alvarado
One amazing place. Specialist Gabriela is the best. She have the knowledge to guide customer. We are so, so happy for her service.
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July 2023 by Linda Tenukas
I purchased a Sleep Number bed almost 15 years ago and it was the best bed I ever bought. I didn't need a lot of convincing to purchase another one with all the upgrades. The salesperson, Doug, was polite and knowledgable. I can't wait for my new bed to arrive.
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June 2023 by Scott Banasiewicz
Store was beautiful & clean, sales people very knowledgeable and professional. Our biggest bed purchase and we highly reccomend checking them out!
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April 2023 by Juanito Del Valle
Are experience it's great gabriela took good care of us and had us try some of the bed explan everything about them help us find the right one for us thank you
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January 2023 by Imran Baig
Great experience, sales rep took their time and answered all our questions. didn't feel rushed or pressured.
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November 2022 by Lamarr English
Had a great experience at sleep number in WEHA. Gabby did a great job and was very helpful throughout the entire process. She easily explained everything about the mattresses and made everything easy. Definitely glad we chose sleep number. The beds were very advanced with their tech and all of them were super comfortable.
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July 2022 by Joan G.
I was extremely excited to order a sleep number bed on Memorial Day, which is why I was willing to wait over a month for delivery on July 2nd. 3 hours before the scheduled delivery, we were notified that there was a technician emergency (most likely a holiday weekend) and delivery would now be on July 27th - more than 2 months after the purchase. On July 5th we contacted customer service and they moved delivery to July 9th. Then they moved it to July 7th between 6:30 and 9:30. All of this was confirmed by email and text. Bed never arrived. This time customer service said our delivery was scheduled for the 9th. Canceled order. The experience was awful. The only good thing about this experience was the sales rep. She was great. I'm sure we will find a bed just as comfortable at a fraction of the $7000 price tag elsewhere.
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May 2022 by Michael C.
Against my better judgement, I spent far too much money on a Sleepnumber bed. Realistically, I spent 3-4 times what I would have spent on a quality replacement mattress. My thought process was that it will be beneficial to my sleep and I'll have it for many, many years. A few weeks in, problems began with the inflation on my wife's side of the bed. Sleepnumber sent someone out and they indicated that if we wanted it repaired it would be $300-$400 and they couldn't guarantee that it would remedy the problem. I can't imagine a situation when someone spends this much and they won't remedy immediate issues. Bottom line is that they don't stand behind their product. I would strongly advise everyone to go in a different direction. I simply don't see the value and probably wouldn't at 50% of the cost.
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April 2022 by Cathy Wardwell
Greg Jones was very helpful in assisting us tofind which bed was right for us. He explained features and helped us experience different beds. He was friendly and helpful, but we did not feel any pressure to choose a certain product or, in fact, to buy at all. He gave us time to ourselves to discuss our choices.
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April 2022 by Elisa Gonzalez
My husband and I went to West Hartford sleep number store. Greg Jones Sales associate person greeted us with a nice welcome!Greg was very kind, helpful, and friendly. He introduce us the right bed that would suit our needs.
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August 2021 by Spencer Richards
Always a great experience in store but not as great as there beds.
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August 2021 by Dave Fournier
Great customer service. Staff is very knowledgeable and take the time to explain each bed and how they differ from each other. Great place to shop.
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April 2021 by Virginia Hunting
Last bed is 10 years and still great. Got a new one for guest room
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March 2021 by Patricia Gennings
My husband and I had a very positive experience at the West Hartford Sleep number store. Sales associate, Greg, honed in on our requirements for a suitable Sleep number bed. We found the i8 360 Smart Bed to be the perfect fit for us. Greg was informative, polite and respectful. We walked out of the store confident that our new Sleep Number bed will provide us with a good night's sleep!
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February 2021 by Dave Tonetti
I and my wife's experience at the sleep number bed was awesome. Gregg explained in full all the functions of the bed we picked out and answered all our questions.There was no pressure throughout our visit,so if you want the ultimate sleep experience, see Greg and he will introduce you to sleep number!