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April 2024 by James Palma
My burger was okay, tasty, however not special. Staff was very helpful and friendly. The atmosphere was very plain.
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April 2024 by Jaslyn Guerra
Save yourself the trouble and just go somewhere else unless you want to be ripped off. The place is dirty and the staff aren't very friendly. We spent $75 for 4 burgers, fries, drinks and one milkshake. That's absurd and to top it all off they're lying on their prices and sizes. They are selling 16.9 fl ounces sodas for $3.99 and charging you for a 20 fl ounce. You can go to Walmart and get a 6 pack of 16.9 fl ounces for $5. When it was brought to their attention they said it's the taxes that made the price go up. I definitely don't recommend at all
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March 2024 by FRN
The food was delicious the burger was nice and juicy I had classic cheeseburger it was so delicious.fast service and restaurant clean and organized!!!
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March 2024 by Curtis Rogers
The food was good. I had the classic burger, cheese fries and a soda for just under $20. The quality and quantity of the food was spot on. The problem I had was every inch of the restaurant is dirty. The counters had partially made sandwiches on them for to go orders, I watched them sit out on the counter unwrapped for 5-10 minutes. The drink station appeared to have has a drink spilled on it so long ago it had dried up and looked like tea. The food prep areas appear to be stretched apart making the team sling food from all over. Four guys maned the register and food prep. Two had plastic gloves on, two did not. All were preparing food, some times taking money then turning around to drop fries or make a shake. I wanted a shake but the preparation area was just too filthy for me to chance after seeing the left overs already in the metal shake cups. The dining area actually the entire restaurant floors and every table or counter top was dirty. When I left my clothing was so filled with smoke from the grill and fries.
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March 2024 by Demetrius Drew
Good American ??
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March 2024 by Annmarie Hughes
When food prep was slow, they gave us late items free. Very sadly, they discontinued Mac&Cheese bites.Vegetarian options: They have 2 kinds of veggie burgers.Parking: Reasonable parkingKid-friendliness: Kids meals are offered.Wheelchair accessibility: Reasonably accessible
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February 2024 by Raj Chowdary Kolli
I like
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February 2024 by Olmarie Hernandez
Burgers are really good... the burgers are made right on the grill. You can watch them making your food.
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January 2024 by Enid G.
Worst customer service I have experienced in a very long time. Ordered food and though it was delivered quickly, it was absolutely inedible. I called the West Hartford store expecting to be made whole in some way. I would have been happy to either pick up another order the same night or have been offered a credit for another day. Instead, I was told that the store owner would have to call me back. The call never came even after I called the store a second time and was assured that the owner was aware and would call me. The next day, I went into the restaurant in person and was greeted by two young men who were very apologetic and offered to redo my order at no charge. Unfortunately, a woman appeared who immediately began to interfere. She became argumentative with me saying that I should be grateful that they were giving me free food. Obviously, her lack of customer service skills/intelligence prevents her from understanding the concept of providing optimal service to ensure return customers, as I was not asking for anything more than what I had already paid for. The worst part is that she appeared to be in contact with the store owner whom I can only assume was advising her. Sadly, I believe this restaurant is under new ownership - for whom customer service is not a priority. I had heard negative reviews by family and friends recently and am sorry I didn't take heed. I will never again recommend or patronize this establishment.
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January 2024 by Jazmine Jimenez-Aguilar
The place is nice and cute for a dine in. The service was okay I wish they were friendlier and welcoming. The burger was good but it took a long time to make and it was small for the price. The milkshake was excellent no complaints except that it took a long time to make as well. It was also not busy. 3/5
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January 2024 by Andrew Bloom
Great burgers!
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January 2024 by Teresa Ouellette
Three people behind the counter around 2 o’clock, no sense of urgency, very nonchalant. The cashier was unfamiliar with menu. As the result the person filling the order got it wrong. And was defensive and confrontational. I did not get what I ordered, and paid $7.99 for a hot dog that did not have what was on the menu. The “Wayback”, as the result will not be returning again to be insulted and disrespected for almost $30 for two hot dogs. Outrageous!
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December 2023 by Nicholas LoVerde
Just a classic, made-to-order burger that hits the spot. Best bang for your buck for burgers.
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December 2023 by Sergio Sevillano
Love the burgers, fries, and onion rings. The service has room for improvement.
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December 2023 by Umair Alam
Always feel great, always fresh food and wonderful customer service.